East West Tea is seeking a talented, passionate, and experienced Associate IT Systems Administrator to join our Information Technology team to support computer users and to manage IT server and network systems. The Associate IT Systems Administrator will work closely with the Senior Systems Administrator to provide professional management and operation of EWTC’s information technology infrastructure.

ROLE SUMMARY

The Associate IT Systems Administrator ensures that computers, networks, and information are available to meet the needs of team members as they carry out the mission of East West Tea Company. The role exists to protect organizational data while maintaining continuous and efficient production operations that rely on information technology.

WHO WE ARE:

At East West Tea Company, We Exist to Inspire. Our mission is to be the best global wellbeing company enhancing the everyday life of humans through their experience with us. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

We honor our people. We are intentional with our products. We are authentic with our brands. We Do Good. We are committed to sustaining our planet.

OUR INVESTMENT IN YOU:

• We offer competitive compensation, including a generous annual bonus.
• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise?
• This position is located in Eugene, Oregon with a work from home option that provides the opportunity to work outside the office up to two days per week.
• We believe in investing in you and your growth and development.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture.
• As a certified B Corp, we’re a company that lives our values every day.
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work.
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love.

WHAT YOU’LL OWN:

Information Technology Infrastructure Administration

• Installs, configures, maintains, and supports server hardware, applications, and networking equipment
• Supports client-server applications.
• Installs, configures, and maintains network devices, servers, and workstations.
• Installs, maintains, and troubleshoots local and wide area networks, including both ethernet and wireless networks and optimizes network communications performance and security.
• Administers Microsoft 365, Active Directory, and Azure Active Directory.
• Supports SQL Server operations.
• Administers data backup and restoration operations.
• Supports and maintains systems that enable optimal production operations, including network connectivity, data protection, and machine communications.

Cybersecurity Administration

• Maintains and enforces cybersecurity policies and operations.
• Administers endpoint protection and anti-malware solutions.
• Plans and deploys security patches and upgrades.
• Develops, maintains, and tests disaster recovery and business continuity plans.
• Detects, analyzes, and acts upon cybersecurity threat information using SIEM tools and Security Operations Center concepts.
• Deploys and maintains Privileged Access Management, Data Loss Prevention, and Endpoint protection tools.

End User Support

• Administers Active Directory user and device account management for Windows Servers and PCs and for Apple operating systems.
• Serves as second-tier Help Desk support to troubleshoot and resolve user issues with networking, application performance, and security.
• Analyzes systems, creates technical documentation and procedures, and serves as a technical training resource for end users.

WHAT YOU KNOW AND HAVE EXPERIENCED:

• Bachelor's Degree or combination of training and certifications demonstrating technical skill, e.g. MCSA, MCSE, MOD, MOS, Network+, CCNA, CISSP, CISM
• Minimum of 3+ years of relevant work experience
• Minimum of 5+ years relevant work experience in lieu of degree
• Prior experience supporting information technology in an industrial environment
• High level of proficiency with Microsoft Windows Active Directory, Microsoft 365, and LAN/WAN operation
• Enterprise application support experience

YOU’LL BE A GREAT FIT:

• Strong critical thinking ability to navigate and solve complex problems
• Ability to connect individual project tasks to larger-scale organizational missions and purposes
• Ability to generate multiple options when faced with obstacles
• Solid work ethic, self-starter, and result-oriented
• Natural ability to develop strong, trusting relationships
• Strong in negotiation of desired outcomes
• Can provide perspective and make recommendations
• Enjoys collaborating with cross-functional partners
• Responsible and a high degree of ownership
• Thrives in an ever-changing work environment
• Effectively managing a multitude of work responsibilities
• Balances attention to detail and swift execution

WHAT WE DO:

We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.