Job description

The responsibilities of this position require the associate to provide a variety of technology services to our clients. This position will require a high energy individual that is able to keep up in a very fast paced work environment. Providing exceptional customer service is the first priority. The qualified candidate will rely on excellent problem solving, communication, organization and business skills to provide technology solutions for our clients and fellow team members.

Responsibilities Include:

- Provide remote as well as onsite support

- Duties will range from being the primary person to organize emails and phone calls into our support tracking system to providing first level technical support remotely to a client

- Independently investigate and implement solutions to technical issues

- Identify recurring technical issues and propose solutions to address the root of issues

- Install, configure, and troubleshoot software and hardware for desktops, peripherals, laptops, mobile devices, networks, and servers; manage monthly patch and upgrade process for workstations, servers, operating systems, and major applications

- Maintain close contact and open communication with clients until an issue has been resolved; maintain detailed work logs and technical documentation

- Recognize and identify areas where existing technology policies and procedures may need to change, or where new ones need to be developed

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

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