Job description

Job Title: IT Help Desk Technician II

Grand Rapids Tech Summary

Grand Rapids Tech is the trusted business technology partner for a variety of industries across Michigan. We deliver virtual and physical IT solutions to small-to-medium sized businesses to enhance efficiency and security.

Our office is located in the heart of Creston – just North of Downtown Grand Rapids, MI, with an anticipated move to a newly-renovated larger space in the neighborhood in Q2 2022 to accommodate the expansion of the business and team. The Grand Rapids Tech crew enjoys a fast-paced, professional, inclusive and fun environment.

Typical Day

The typical day would be working on IT projects at the office, hardening client and company networks, or responding to tickets. Typically, these would be accomplished from our office, however, 25% of the time these might require onsite visits with our clients.

Ideal Candidate

We are looking for an energetic, knowledgeable, and intelligent candidate to join our team with the following characteristics:

• Consistently work on improving their knowledge of IT hardware and software by research, labs, or technology related projects.
• Be a self-starter.
• Be organized.
• Have good people skills.
• Be a quick learner capable of heading new types of projects and supporting post implementation of IT projects.
• Have a valid driver's license and clean driving record.
• Required Physical Capabilities:
• Lift up to 75 lbs.
• Use of power tools.
• Desired Experience
• 3+ years of IT experience through projects, labs, or employment.
• Windows Server OS
• Ubiquiti Networks hardware experience.
• Familiarity with OSX.
• Familiarity with Azure AD, AD sync and on-prem AD.

Responsibilities

• Tier 1 and 2 support tickets.
• Onsite and remote support.
• Updating and configuring company and client cloud and local software and hardware for network security purposes.
• Engineering, implementing, and supporting virtualized on-prem and Azure servers.
• Administering M365 and Google Workspace environments.
• Configuring and maintaining company and client Backup and Disaster Recovery (BDR) solutions.

Compensation

• Starting at $18-24/hour depending on experience.
• Overtime paid at time and a half.
• Raises based on performance evaluations after 6 months.
• Annual bonuses after 6 months.
• 5 Paid Holidays and 5 Days of PTO after 6 months.
• Limitless potential for growth within this smaller, yet rapidly expanding company.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Grand Rapids, MI 49505: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Required)
• Microsoft Windows Server: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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