Job description

Job Title
IT OPERATIONS ADVANCED TECHNICIAN

Department
IT

Reports to
Director of IT Operations

Job Purpose

To serve as an advanced desktop support analyst and lead for the IT Operations support team. Provide help desk/desktop support primarily in the Mebane Warehouse with occasional duties in the Hillsborough corporate office. Mentor, train and supervise junior support staff.

Major Accountabilities/ Essential Duties
Perform technical work in the operation of computer and auxiliary systems to meet users’ needs and to aid users of computer systems. This may include:

• Set-up and deployment of production systems (laptop, desktops, printers and other equipment) and warehouse specific systems – RF Guns, barcode printers, etc.

• Answering calls for help as users experience difficulties with connections to the computer, with the computer use itself and/or business applications including email

• Installation and modification of software and hardware, testing, and documentation on a variety of platforms.

• Interaction with users, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems. This may include work on multiple platforms including Microsoft Windows and MacOS.

• Work may involve the identification of trends that develop through troubleshooting and recommendations for future resolution or the understanding of systems interrelationships and the development of new processes to improve timeliness and service to users.

• Assist with onboarding and termination processes and procedures.

• Participate in an on-call rotation

• Mentor, train and supervise junior technical staff.

Qualifications

• 4-6 years’ experience supporting Windows-based desktops with advanced skills in Microsoft Active Directory, Group Policy, print server management
• Strong background in the standard technology systems in place and ability to support Microsoft Windows 10, MacOS, Office 365
• Must be detailed oriented and ability to prioritize individual work
• Ability to serve as team lead – mentor/coach help desk and junior technical staff
• Ability to use initiative to plan and organize daily activities and tasks. Ability to work independently to complete tasks. Ability to stay on task.
• Excellent skills documenting technical environment and support processes
• Strong interpersonal, customer service and communication skills
• The ability to work in a team environment and willing to lend a hand in all areas of the infrastructure.

Bonus Qualifications

• Experience managing or leading technical staff

• Background in warehouse technical support

Benefits & Perks

Competitive Compensation, Medical, Dental, Vision, 401K, Team Member Merchandise Discounts, Athletic Club Membership Discounts, and More!

About Sports Endeavors Inc.

Our Mission: To be the world's leading authentic multi-sport company, building strong relationships in a vibrant, creative, and ethical environment. To inform, inspire, and innovate.

Our staff is made up of former players, parents of players and passionate sports fans. As Sports Endeavors has grown as a company, our core values have remained the same. We are still a family-owned company devoted to providing unrivaled selection and service to all team sport enthusiasts. Sports Endeavors values its employees, its community and its customers. Together we work, play, cheer and succeed.

Sports Endeavors shares our success, giving back at both the local and global levels. Sports Endeavors and its employees support Habitat for Humanity, Relay for Life, Race for the Cure, Crop Walk, United Way and other non-profit organizations and events. Our Passback Program collects used but still usable gear from customers and then distributes it to teams who are not able to afford even the most basic sports equipment. To date, we have collected and redistributed over 1,000,000 pieces of equipment to organizations around the world.

Job Type: Full-time

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