The IT Project Manager position reports to the Director of IT Projects and will be an integral member of the Information Technology department. She/he should have experience working with in an IT PMO. In this role, you will have the opportunity to blend your IT Project Management (PM) experience and IT Business Analysis (BA) experience to help transform LISC’s ability to deliver the best IT solution for the organization. The IT department is mostly remote and you should feel comfortable spending more of your day on MS Teams video calls.

RESPONSIBILITIES:

For the project(s) assigned, the position is responsible for successfully managing the process to implement a technology solution that addresses the needs of the requestor. The position will work closely with the Director of IT Projects and assist with the management of the IT Project Portfolio.

The position will document business needs as well as develop workflow diagrams, swim-lane diagrams, event diagrams, etc. to help the technical team understand current needs, current state as well as what the future state may look like. The IT Project Manager may be the point of contact for project requestors and project stakeholders and be the liaison between the technical teams and the business teams. They will facilitate project meetings and discovery meetings, keep the team and stakeholders aware of the progress of the project and identify any risks or roadblocks during the life of the project. They will work with the team and stakeholders to remove risks and roadblocks and will escalate when needed. They will maintain the project schedule and project plan, schedule meetings, work with the team to follow change management best practices and work with the team to develop a communications plan. They are responsible the project remains on budget both from a staff resource perspective but also any external vendor costs.

Your specific duties in this role will include:

• For projects assigned,
  • manage and lead a project to success,
  • ensuring clear and complete understanding of business needs,
  • documentation of all project management documents, project notes, business partner’s needs and requirements and working with the technology teams to design a technology solution that addresses the business needs for the project requestor.
  • Setting project goals and working with the team to develop the project plan to meet the goals.
  • Manage technical resources assigned to a project.
  • Coordinate with team members to develop schedules and clearly define the roles and responsibilities.
  • Regularly monitor project status and conduct risk assessments for the project.
  • Facilitate and organize project meetings and discovery sessions.
  • Act as the bridge between the business and technical teams.
  • Manage the budget and costs where applicable.
• Help manage the larger IT Project Portfolio.
• Work with IT leadership to avoid over allocation of staff resources.
• Assist with the management of other projects where necessary.

QUALIFICATIONS:

This role is a technical PM and will provide project management oversight and leadership on assigned IT projects. The ideal candidate will blend their BA and/or Systems Analyst experience and Project Management expertise to manage the implementation of technology solutions. They will be the project lead or PM for any assigned projects and should feel comfortable working with a diverse group of technology experts and business experts. You will leverage your business analysis experience to understand the business problem to be solved and work with the technical teams to translate business needs into technical requirements and ensure the delivery of the best technology solution.

This role is well versed in different project management methodologies and approaches, specifically Waterfall, Agile and SCRUM. LISC IT follows an MVP approach to project delivery and this role should feel comfortable with this continual improvement model and able to switch gears very quickly when needed. The successful candidate will have a proven record of accomplishment, and will be highly motivated, highly skilled, quality minded, and detail oriented. The candidate must have work-related experience as follows:

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Bachelor’s degree from an accredited college or university in MIS, Technology Management or Project Management. If no degree, experience as a technical lead and PM will be considered.
• Minimum 3 years of experience managing large IT projects in Microsoft Project, Project for the Web, SmartSheet or similar project management tools
• Minimum 3 years developing workflow diagrams, business process diagrams, swim-lane diagrams, etc.
• Minimum 3 years developing Requirements Traceability Matrix documents, BRDs and FRDs.
• Previous experience as a BA and/or Systems Analyst preferred.
• Previous experience working with large enterprise systems and database systems preferred.
• Possess solid understanding of the different enterprise level technologies used in a large organization (examples, CRM systems and ERP systems)

• Strong understanding of the capabilities of Salesforce as it relates to a CRM and a platform to create custom workflows and automate business processes.
• Proven ability to work collaboratively and communicate complex ideas to different audiences.
• Solid understanding of business processes
• Highly self-motivated and directed with attention to detail.
• Ability to think and act proactively in accordance with the department demands.
• Ability to trouble shoot problems and determine the best solutions.
• Ability to maintain a flexible work schedule in order to respond to the department’s needs or emergency situations as they arise.
• Excellent communication, presentation and customer service skills.
• Ability to think analytically and utilize creative thinking skills, as well as problem solving and design skills.
• Able to work remotely or if desired come into the NYC office (if local to NYC).

Compensation

LISC offers a competitive salary $92,500-$110,000 (salary is commensurate with experience and location) and excellent fringe benefits.