This position is responsible for providing technical assistance to students, faculty, staff and alumni by troubleshooting and resolving technical problems

• Politely assist with technical support phone calls when on campus or respond to voicemails when working remotely.
• Create, monitor, and update tickets via Team Dynamix ticketing system for all voicemails, phone calls, or walk-ins.
• Assist with AV set up of campus events and equipment checkouts managed via Webcheckout reservation system.
• Ensure computer labs are cleaned and sanitized regularly.
• Assist in campus technology installations and deployments if working on campus.
• Assist with keeping computer software on campus (circulating laptops, installed computers, lab computers, etc.) up to date.
• Assist with maintenance and repairs to classroom and meeting space technologies such as projectors, doc cams, screens/displays, etc.
• Assist with updating and cataloging maintenance inventory (projector lamps, classroom technologies, etc.)
• Document and follow through on all procedural processes.
• Regular, consistent, and punctual attendance for all assigned work shifts is required.
• Attend and participate in trainings.
• Adhere to the University and Information Technology Department Student Worker codes of conduct and Canvas training module.
• Other duties as assigned.

FEDERAL WORK STUDY REQUIRED

• 
  Technical experience preferred.
• Customer service experience preferred.
• Communication skills as agents need to be good listeners and good speakers.
• Attention to detail as agents must fully understand the scope of the incident and relay that in the ticket.
• Patience as agents may deal with clients who may have trouble communicating or understanding the technical aspect of their issue.
• Critical thinking as agents have to be able to understand what a person needs when coming to them with an incident.
• Problem solver as agents have to find solutions for the problems their clients bring to them.
• Microsoft Office experience.
• Excellent interpersonal and communication skills.

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision and core values of the University.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.