Job description
At Carbon Health, we believe everyone deserves good health. We have diverse and passionate teams who lead by example to expand what's possible in healthcare and further our mission of making great healthcare accessible.
125+ clinics in 13 states- Ranked on Inc. 5000's list as the 2nd-fastest-growing private company in the U.S. in 2021
- Recognized as a LinkedIn Top 50 Startup in 2020
COVID Vaccination Requirement for Candidates Seeking Employment: Carbon Health, as both a healthcare provider and a federal contractor, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. Carbon Health has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with Carbon Health will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date unless a medical or religious exemption has been approved and a reasonable accommodation has been granted; and (2) submit proof of vaccination prior to their start date. The preceding is a condition of employment with Carbon Health.
As an IT Support Engineer, you will help establish standards, develop workflow processes, and ensure that all Carbon Health internal customers are supported by an exceptional team that can solve all their IT requirements. You take pride in delivering a positive experience in the work you do.
*Please note that travel and intermittent weekend support are required for this role*
What You'll Do:
- Provide educational, empathetic, and impactful tier 1 and tier 2 support solutions for a diverse range of internal employees remotely.
- Be a subject matter expert on a wide range of SaaS services and keep our knowledge base up to date with documentation.
- Actively seek ways to improve our relationships and processes internally with our employees and externally with our IT vendors while enforcing security and compliance standards.
- Work alongside our IT Purchasing team to manage a growing asset management system and endpoint solutions for a nationwide network of hardware.
- Occasionally travel up to 25% of your time to our clinics across the US to survey infrastructure security, compliance, and receive clinic feedback.
About You
- Bachelor’s degree or relevant technical experience
- 2-5 years of relevant experience in an IT support position
- You have excellent written/oral communication and customer service skills.
- You have experience deploying and managing systems such as GSuite, Jamf, Meraki, Okta, and other SaaS applications.
- Fundamental understanding of and hands-on experience with network technologies.
- You work well independently but are an amazing team player/contributor. You have the ability to learn quickly while multitasking across a wide range of systems, and you are comfortable adapting to the needs of a rapidly growing environment.
- You are experienced with troubleshooting complex problems while assisting remote teams of internal partners and vendors.
- You have exceptional attention to detail, excellent time management skills, and good documentation habits.
- Experience with the US healthcare industry.
- Compliance experience: SOC2, HITRUST, HIPAA.
- Field relevant certifications
Nice to Have:
#LI-REMOTE
#LI-AP1
Perks
- Forward-thinking, transparent, and inclusive company culture
- Competitive salary, generous paid time off, learning time off, and paid holidays
- Comprehensive benefits package including medical, dental & vision insurance
- 401k employee contributions, FSA, HSA, and dependent care options
- Employee referral bonus program, employee resource groups, and professional development through Udemy Business
- All benefits dependent on role and eligibility
Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.
We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.