Reports to: IT Director

Work Location: Hybrid (WFH & DC Headquarters)

Job Type: Salary Exempt

Supervisory Responsibilities: No

Position Summary: The IT Support Technician is responsible for Tier 1 and Tier 2 end-user support. Duties include imaging and preparing computers, installation of software, setting up hardware, troubleshooting issues, and training end users on technology solutions. The IT Support Technician plays a key role in onboarding by setting up workstations and fulfilling equipment needs.

Primary Responsibilities:

1. Administration:

• Installs and configures hardware and software to meet end-user requirements
• Trains staff on how to use provided hardware and software, while promoting best practices for information security
• Tracks hardware and software and maintains a current and up-to-date inventory

2. Customer Service:

• Onboards new staff in-person and remotely by setting up their workstations and providing them assistance and guidance
• Identifies, troubleshoots, and resolves issues with hardware and software with minimum end-user disruption
• Uses independent judgment to perform advanced troubleshooting and problem resolution for all types of IT infrastructure including hardware, software, telecommunications, business application, printers, tablets, phone systems and customer connectivity
• Utilizes ticketing system to prioritize and respond to customer issues

3. Compliance & Safety:

• Ensures systems are patched appropriately to keep them free of vulnerabilities
• Follow all safety procedures and work as safe as possible at all times.
• Other duties as assigned

• Minimum 2 years of desktop support and/or help desk work experience
• Google Workspace and / or Apple Mac experience
• Working knowledge of patch management tools
• Experience with computer networks, network administration, and network installation
• Strong proficiency with the Microsoft Office Suite, Windows 10, Mac OS, iOS, Android, and Google Workspace
• High-level attention to detail, process detailed information effectively and consistently
• Ability to work well as an individual contributor as well as a teammate
• Excellent verbal and written communication abilities across all levels of an organization
• Ability to monitor the details and quality of one’s work and others’ work on the team
• Proven interpersonal, communication, and collaboration skills with the ability to build relationships with staff at all levels
• Ability to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways
• Have a personal and professional commitment to promoting and investing in cross-cultural skills and awareness related to individuals from broad backgrounds, races, ethnicities, religions, gender, sexual orientation, gender identity and disability.

Why You Should Work Here:

We recognize and reward hard work. A high-quality benefit package for all eligible employees that includes:

• More than 25 days of paid time off (which includes federal holidays, time off around the holidays, vacation, and sick days)
• Excellent health, dental, and vision insurance where 100% of the monthly premium is paid for by DCCC for employees, families, and dependents/partners.
• Accidental Death and Dismemberment (AD&D) and Life insurance provided to all DCCC employees, paid for fully by DCCC. Up to 6% retirement employer match contribution
• Monthly mobile phone stipend
• Monthly metro benefits (for employees located in the DC region only)
• Gym Access (for employees located in the DC region only)
• Opportunity to contribute at a growing, dynamic national political committee working to sustain the Democratic congressional majority to advocate on issues America care about most.
• Learn, develop, and hone professional skills related to running and operating multi-dimensional political campaigns and the operating systems that support the campaigns.
• Experience working with the largest Democratic battlefield, containing numerous highly competitive campaigns in diverse districts across the nation.
• Opportunities to expand your network and engage with policy makers, political candidates, Democratic Party leaders and a diverse team of professionals and colleagues.
• Gain experience in cross-team interaction and exposure to other functions and departments within the DCCC.
• Equity and inclusion are actively integrated into decisions made at Senior Team and Department levels regarding hiring, contracting, and political strategy
• Professional Development programming dedicated to personal and professional growth beyond the 2024 election cycle)

About the DCCC:

The Democratic Congressional Campaign Committee (DCCC) is the official national Democratic campaign committee charged with electing Democrats to the U. S. House of Representatives. The DCCC recruits Democratic candidates and supports Democratic campaigns – both challengers and Democratic incumbent Members – with a variety of services including field operations, fundraising support, communications assistance, digital strategy, research support and management consulting. In addition, the DCCC’s Independent Expenditure supports these campaigns with television, radio, digital, and other voter contact efforts. The DCCC is supported by the contributions of individuals and organizations, along with Democratic Members, from throughout the country. We look for talented and hard-working professionals who are committed to electing Democrats and protecting the House majority.

Equal Opportunity/Diversity Policy:

DCCC prohibits discrimination of employment, promotion, compensation, terms, conditions, or privileges of employment on the basis of race, color, ancestry, national origin, gender, sexual orientation, sex (including marital and parental status), religion, age, disability, actual or perceived gender identity or expression, weight, personal appearance, family responsibilities, genetic information, economic status, genetic information, veteran’s status, or any other basis prohibited by applicable law. DCCC is an equal opportunity employer and will comply with all applicable laws prohibiting discrimination in employment

DCCC’s equal opportunity policy covers all programs, services, policies, and procedures of DCCC, including opportunity for employment and treatment as a DCCC employee, as well as opportunities for vendors to contract with DCCC. DCCC is committed to building a staff that reflects the diverse communities that make up our country and the Democratic Party. Working towards the goal of a diverse DCCC, our policy extends to both staff and vendors.

Diversity Mission Statement:

The diversity mission of DCCC is for DCCC to reflect the diversity of the country, which strengthens the core mission of electing House Democrats. To that end, DCCC strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including its staff, candidates, and contractors.