Job description

Support Technician

Summary:
The Support Technician serves as the first point of contact for employees seeking technical assistance for computing and phone issues. Provide technical support over the phone, Teams/Chat, and in person.
Essential Duties and Responsibilities:
Receive incoming incident and service requests from ticketing system
Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.
Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
Setup and test PC's for new and / or existing users.
Research and make recommendations for new software and hardware as needed.
Respond to user hardware and software problems.
Test and document corporate initiatives as assigned by Manager
Assist with management of mobile devices
Escalate unresolved issues to the next level of support.
Other items as assigned

Knowledge, Skills, and/or Abilities:
Thorough knowledge of Windows Operating Systems (Win7&10)
Thorough knowledge of Microsoft Office Suite (2013/2016/365)
Azure Active Directory
Active Directory management
Enterprise level AntiVirus experience.
Enterprise level VPN experience.
Experience with Multi-Factor Authentication (MFA)
Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
Experience with PC hardware build and troubleshooting
Familiarity with mobile devices (smartphones/tablets)
Strong customer service communication skills
Good attitude and a desire to help others
Proven communications and interpersonal skills.
Thorough problem-solving skills.
Ability to train new individuals, transfer knowledge, and assume new responsibilities.
Dependability

Education and/or Experience:
BA or BS degree preferred or equivalent experience

Certificates, Licenses, Registration: None

Job Type: Full-time

Salary: Up to $25.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
Should be fully vaccinated.

Ability to commute/relocate:

• Plainview, NY 11803: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your work authorization/VISA? Are you able to work on W2?
• Are you fully vaccinated?
• What's your preferred rate per hour?
• What's your most active email address?

Experience:

• Help desk: 2 years (Preferred)
• Windows Operating Systems: 2 years (Preferred)

Work Location: One location

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