Our full-time non-exempt (hourly) IT Technical Support helps support our mission and teams so we can work in the most efficient and effective way. You will work Monday - Friday, with the option of a flexible work schedule after proprietary training. Your office location is in the Southport/Greenwood, IN, area.

Our Technical Analyst provides diagnostic and troubleshooting skills relative to end user support issues to including workstations, connectivity issues, peripheral equipment and installation of hardware and software for all supported systems.

What you will do:

• Face-to-Face support as well as remote support
• Troubleshoot and restore routine to complex technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using remote control tool and established processes and procedures
• Work to analyze and resolve the problem as quickly as possible or escalates to the appropriate team to ensure timely resolution.
• Provide hands-on troubleshooting of routine to complex desktop hardware issues when unable to resolve through remote control tools
• Provide quality and excellent technical end user support
• Communicate positively and effectively with customers, technical experts and all levels of management/leadership
• Logs, documents and closes customer incidents/requests though call tracking software and in accordance with established procedures
• Receives, responds to, and logs support calls from all areas via Help Desk phone line, email or though the web

Teamwork:

• Works in a team environment and consults co-workers and procedures to optimize problem resolution
• Assists other team members as needed
• Assists with documenting technical processes and procedures utilized by the team and its customers
• Opportunities to assist with the Team on Projects together
• Great work to home life balance
• Relaxing Environment

We are a growing 501c(3) not-for-profit organization based in Indianapolis servicing multiple locations. A&C is committed to a diverse and inclusive workforce. We offer flexibility, generous PTO (starting at 4 weeks), competitive benefits, career growth, staff development dollars, clinical supervision hours, and much more!

About Adult and Child Health

At Adult & Child Health we have a welcoming and energetic environment that encourages collaboration, diversity, and innovation across our organization. This environment gives our staff the opportunity to enhance current skills and build new capabilities, while providing excellent care to our clients and employees.

Adult & Child Health is an integrated healthcare provider in Central Indiana. We are a Certified Community Behavioral Health Center and a Federally Qualified Health Center look alike; we strive to provide the best in healthcare services. Providing high-quality, affordable care including primary care, behavioral health services, substance abuse treatment, mobile crisis response, community-based services, homeless outreach, school-based treatment, and more.

Learn more about Adult & Child Health and our mission HERE or check out our Facebook , LinkedIn , Twitter and YouTube pages.

• High School Diploma or equivalent Course training or degree in Information Technology or related field preferred
• Minimum of 2 years experience installing, configuring and administering Windows
• Minimum of 2 years troubleshooting hardware & software issues on Intel/AMD PCs
• Minimum of 1 year customer service experience including verbal, written, and phone
• Has a strong customer service orientation and desire to embrace technology as a means of improving service
• Strives to achieve a high degree of customer satisfaction by maintaining a high percentage of first call resolution