REPORTS TO: IT Supervisor LOCATION: Plano FLSA STATUS: Non-Exempt

POSITION RESPONSIBILITIES:

The IT Support Technician is responsible for monitoring all data processing equipment and maintaining all user units, including the installation and maintenance of computer hardware and software. The incumbent creates programs to enhance productivity and facilitate the exchange of data.

The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.

ESSENTIAL JOB FUNCTIONS:

Essential job functions include the following. Other functions may be assigned as business conditions change.

SUPPORT

• Service as first point of contact for employees seeking technical support
• Build, repair, and install computers and other office equipment
• Laptop setup and servicing
• End-user support for Microsoft Office Products, Skype, WebEx and other software
• Utilize helpdesk ticketing system to track, update, and escalate incoming issues
• Assist remote users with hardware and connectivity issues

OTHER (all done on as needed basis unless specified)

• Re-imaging of machines
• Contribute to the daily workflow with regular and punctual attendance
• Ability to perform all assigned duties with minimal supervision
  

NON-ESSENTIAL JOB FUNCTIONS:

• Performs software and operating system tests.
• Trains employee users on new software applications.
• Performs related or other assigned duties as required or directed.

SUPERVISION EXERCISED:

None.

PHYSICAL WORKING CONDITIONS:

Physical requirements are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting 80% Reaching Some

Standing 10% Manual Dexterity High

Walking 10% Telephone Yes

Kneeling Some Computer Screen High (visual acuity corrected to 20/30)

Bending Some Lifting up to 40 pounds

JOB SPECIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education: College degree in information systems or related field required in the absence of equivalent work experience.

Certification(s) Required: None.

Minimum Experience: Two years experience in a job involving system support preferred.

Other Qualifications: Working knowledge of Microsoft Office Suite, Webex, Skype, Access, Windows 7, Windows 10, VMWare, MS Server 2012, MS Server 2016 and any other programs necessary for user support.

Effective oral and written communication skills.

High level of interpersonal skills to work effectively with others.

Ability to project a professional image and positive attitude in any work environment.

Ability to comply with privacy and confidentiality standards.

Ability to be flexible, work under pressure and meet deadlines.

Ability to solve problems with professionalism and patience.

Ability to operate typical office equipment.

Working knowledge of general office procedures.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified.