ITS Support Technician

Full Time
Winston-Salem, NC 27103
Posted
Job description
The Part-time Technician, Information Technology Services (ITS) Support will provide college-wide computer systems operations and technical support. The Technician will provide support in the areas of installing equipment, installing, moving and repairing microcomputer hardware and software systems. The Technician will also provide technical assistance and training when necessary.
Minimum Qualifications
1. Working knowledge of networks and PC hardware and software.
Preferred Qualifications
1. Pursuing or have obtained an Associate’s Degree or higher. **Note: Degrees and hours must be from a college accredited by a US Department of Education accepted accrediting agency such as SACSCOC.
2. One year or more of directly related experience.
3. A+ and/or basic Microsoft certifications.
4. Must have a valid driver’s license
Essential Duties
  • Provide maintenance of PCs: hardware, software, network connectivity, and general information technology equipment in classrooms, conference areas, and offices.
  • Respond to computer service requests related to computer systems hardware and software.
  • Assist in projects such as converting to new hardware and software, moving equipment, network cabling, and classroom setup changes.
  • Assist in implementing instructional technology needs and goals.
  • Diagnose hardware, software, and operator problems; perform remedial actions to correct problems.
  • Provide limited training in the use of new software or hardware.
  • Read technical journals or manuals and attend vendor seminars to learn about new computer hardware and software.
  • Assume responsibility for being familiar with and adhering to all policies of the College.
  • Treat others respectfully, speak to others courteously and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
  • Model an understanding of and commitment to the comprehensive community college philosophy and mission.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee will regularly use hands to finger, handle, or feel objects, tools, or controls and talk or hear
  • The employee may frequently stand, walk, and sit
  • The employee may occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
  • The employee may lift and/or move up to 25 pounds.
  • Specific vision abilities include close vision, distance vision, and the ability to adjust focus
The work environment characteristics described here are representative of those an employee encounter. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
  • Is occasionally exposed to risk of electrical shock, disinfecting chemicals, burns from hot surfaces such as internal batteries, and other environmental factors that are commonly found in the computer support environments
  • Encounters low to moderate exposure to toxic or caustic/hazardous materials
  • Encounters low to moderate noise levels in the work environment
  • Encounters risk of exposure to communicable diseases, blood exposure, or possible contact with blood and body fluids due to classroom and lab environment
Posting Detail Information

Open Date
09/08/2022

Close Date
09/30/2022

Open Until Filled
No

Special Instructions to Applicants
If you need assistance, please contact HR at 336-734-7302. AA/EOE.

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