Job description

ASSISTANT MANAGER At J.Crew, we envision a world where doing good is part of doing business. Each day, our teams are re-imagining retail for the better, from the people who create our products to the impact we have on the planet. And the work doesn’t stop there. As an organization, we are committed to building diverse teams that draw strength from our differences and reflect the communities of which we are a part.

And when you join us, you’ll get amazing discounts on timeless clothes and accessories (even our hottest new arrivals!), predictable schedules (so you can plan your life outside of work) and other great perks and benefits. These include career opportunities in our home office through our Field to Brookfield program, extended healthcare (medical, dental, prescription, vision and employee assistance program) and 401(k)*.

You’ve got to…

 Love our brand, customers, and teams and take every opportunity to shout it from the mountaintops.

 Have a track record of setting and achieving goals.

 Enjoy working hard and always see things through from start to finish.

 Make the best first impression; smile, welcome and connect with customers authentically.

 Be aware of what’s going on around you and pick up on subtle cues to adjust approach and tempo.

 Make smart decisions by: actively listening, understanding data, and looking beyond the obvious.

 Look under rocks, be curious, ask questions and use your smarts to think boldly and do the right thing.

 Know when to act and when to partner.

 Generate ideas to evolve the business.

We’ll want you to…

 Set the pace for the team by connecting with customers and speaking to value.

 Observe associate performance on the selling floor and provide an assist if necessary to make a sale.

 Help associates make the most of their customer interactions by sharing specific tips to improve results.

 Provide the communication and tools needed to motivate the team to achieve key KPIs.

 Own the selling floor and ensure that the right people are in the right place at the right time.

 Achieve Enterprise Selling targets.

 Ace training and put skills to use.

 Embrace role ownership and be ready to step in for anyone on the management team when needed.

 Find ways to get things done, even when time and resources are in short supply.

 Maximize opportunities to grow the business and consistently question what can be done better.

Oh, and by the way, you…

 Have a high school diploma or equivalent combo of education and experience.

 Have 2 or more years of experience with similar scope, specialty retail preferred.

 Communicate effectively and confidently.

 Process information and operate store systems accurately.

 Assistin shipment processing, replenishing, and keeping the store looking great.

 Are available when we are busy, including: nights, weekends and holidays.

 Are facile with technology and apps.

 Must bend, reach, and stretch for product, as well as lift, carry and move at least 40 pounds |18 kilos.

 Must regularly move around all store areas and be accessible to customers.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL 60614: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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