Job description
What's cool about this job
Do you want to help others play outside for a living? Are you thinking to yourself, what could be better? Great news! REI is currently hiring an Activity Center Lead! In this role, you will provide the rental gear and basic instruction to REI members and customers for activities which will include Kayaking and Stand-Up Paddle boarding as well as social outings and events. As a Lead, you will support the business, handling shop operations, and administrative duties. Combine your passion with your work. Responsibilities for this position include:
Drives Rentals and Sales:
- Drives customer sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution.
- Demonstrates strong interest and credible expertise in our product assortment; translates this knowledge into value for our customers.
- Processes customer transactions accurately and efficiently.
- Passionately promotes REI’s membership and effectively converts non-members to members. Helps guide others to do the same.
Shop Operational and Administrative duties:
- Performs opening and closing responsibilities, which may include performing Key Holder duties.
- Supports management with accounting responsibilities, which may include banking and auditing, and reconciling Multicard, and other cash and/or expense systems.
- Assumes responsibility for other operational or administrative functions as requested such as maintaining files/bulletin boards/calendars, monitoring and ordering supplies, recycling, trash removal, light housekeeping activities (dusting), or other simple maintenance tasks.
Instructional duties:
- Delivers customer service and ensures the safety of all participants.
- Maintains equipment and coordinates outing logistics prior to field day.
Other Duties:
- Supports and partners with Experience Managers through communication of goals, daily expectations, task assignments, staffing/scheduling needs and feedback.
- Trains and mentors new staff, provides direction to peers as necessary, coordinates service delivery, and task execution.
- Ensures site is following Asset Protection standards and safety procedures.
- Provides effective 2-way communication between internal and external partners, REI customers, and staff.
- Demonstrates initiative, productivity, and serves as a role model for others.
Bring your passion and expertise
o you thrive in the outdoors and want to help others do the same? REI’s outdoor experiences and activity centers provide entry-level to intermediate-level outdoor education, recreation and rental programs. Here are the skills and experience levels we look for in our Activity Center Leads:
- Previous retail, rental facility or outdoor programs experience
- Inventory/merchandise management experience
- Successful work experience in an office environment
- Meet availability requirements including some evenings and weekends
- Knowledgeable of outdoor activities in assigned activity center. Regional knowledge of outdoor venues and resources.
- Proven ability to show attention to detail
- Complete required sales and operational training prior to working independently
- Able to lift 35 pounds periodically for up to two hours
- Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals
- Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
- Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
- Consolidates information from various sources including feedback from others to reach sound decisions.
- Considers the ultimate impact of decisions and actions on internal and external customers.
- Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
- Builds rapport with all kinds of people inside and outside the organization.
- 3+ years of experience in outdoor education, experience teaching and/or guiding outdoor participation
- Wilderness First Aid and CPR certification preferred.
- Certification or equivalent experience in technical outdoor education preferred (ACA, BCA).
- Valid driver’s license with no negative incidents.
Weekend availability (Wed – Sun)
Knowledge of legal and risk management issues related to outdoor education
As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
The pay for this role is: $18.60 - $22.98 per hour .
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer
Posting Range
$18.60 - $22.98 per hour
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