Job description

The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. The night auditor is the number one, frontline person whose service determines a guest's experience.
ESSENTIAL DUTIES
Provide a First-Rate Guest Experience
Providing information to guests about hotel policies, services, and amenities.
Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
Selling and upselling rooms to “walk-in” customers.
Partner with the sales department to ensure knowledge of key accounts and groups, along with tracking of company information.
Entering/changing reservation information on the computer system.
Posting charges to guest accounts.
Processing payments from guests.
Closing, balancing, and making necessary corrections to guest accounts.
Counting and balancing cash, credit cards and direct bill accounts.
Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
Completing various computer audit reports.
Performing all the duties as outlined in the training manual.
Listening for or anticipating and responding to guest complaints.
Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
Cleaning the front desk and lobby area.
Maintaining daily logs.
Balancing shift work and cash drawers.
You are a part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
Performs any other necessary duties that contribute to the success of Weigand Omega, as needed
EDUCATION & EXPERIENCE
A high school diploma or the equivalent is preferred
Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks required
KNOWLEDGE, SKILLS, & ABILITIES
Must be customer service oriented and genuinely support and promote good resident/tenant relations and service
Must have the ability to work independently, a willingness to learn, and good communication skills
Must be willing to participate fully in staff meetings and designated training programs

Weigand-Omega Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Applicants have rights under Federal Employment Laws.

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