About Sound:

Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models have combined physician leadership, clinical process, technology and analytics to consistently improve clinical and financial performance. We are pioneers in value, working together with our partners and community providers to bridge gaps in care, from hospital to home.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

Essential Duties and Responsibilities:

License Applications:

• Prepare detailed cover letters with step-by-step application instructions in order to inform provider how to complete and return the application, including steps to acquire supporting documents as well as complete the applications to my fullest to allow faster processing by the provider.
• Expedite licensure application process by creating urgency with provider via phone and email to collect relevant information in order to submit to the board and ultimately meet start date.
• Coordinate submission of all provider verifications required by state board by calling institutions listed in provider work and education history in order to expedite on-time submittal of verification information.
• Create urgency with institutions through making follow-up calls to expedite verification completion and submission to the state board.
• Follow up with issuing state board to assess licensure status and expected completion date in order to communicate that information to production team and ultimately provider.
• Update team and healthcare providers via phone, notes and follow-ups on every step in the process to keep current status updates of licensure process

Expirables:

• Run monthly expirables reports to identify those providers with upcoming expiring licenses and certifications
• Notify and follow up with providers for expiring items
• Work with recruiter, credentialing, and staffing company to ensure renewal of expiring items

Data Entry:

• Ensure all provider’s clinical information is accurately entered into CRM systems (SalesForce/MSOW) and record correctly reflects current working status with Sound Physicians/Echo Locum Tenens

Lead Responsibilities:

• Supervise Licensing Coordinator colleagues.
• Manage team workloads, keep track of individual levels, and reassign responsibilities as needed for direct reports.
• Answer process and policy questions of team members.
• Train and integrate new team members to role.
• Conduct team and/or individual meetings as needed.
• Approve daily time for hourly colleagues; includes overtime approvals (2 hours max without prior approval), PTO approvals and any manual adjustments as needed. Arrange for team coverage during extended absences.
• Meet with supervisor weekly to keep abreast of direct report issues, role challenges and future team needs.

Other Duties:

• Understand and follow Sound employment policy and procedure
• Other duties as assigned

Special Knowledge, Skills, and Abilities needed to perform your job:

• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated
• poise, tact, diplomacy, and good judgment.
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite
• Experience using MSOW
• Must be self-motivated with the ability to complete projects independently within established timeframes
• Ability to communicate effectively with a variety of contacts, including outside attorneys, senior management, and business associates

Education and Experience:

Education:

• Minimum: Associates Degree
• Preferred: 4-year degree

Experience:

• Minimum: 1-2 years’ experience in the health services industry working for Medical Staff Office, Verification Service or Credentialing department
• Preferred: 3-5 years’ experience in the health services industry working in Medical Staff Office, Verification Service, or Credentialing department, plus prior experience obtaining medical licenses

Other details:

• Indoor office environment
• No travel required
• Sitting at desk for up to eight hours (w/breaks)
• Working on computer for up to eight hours (w/breaks)
• Moving/lifting file boxes (up to 25 lbs.)

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.