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We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Lead, Pharmacy Technician is responsible for monitoring and prioritizing the medication dispensing workflow at the market level for all Medication and Pharmacy Technicians. In accordance with state and federal regulations, the incumbent in this role assists the Medication/Pharmacy Techs as well as, physicians and clinicians in the performance of dispensing functions under the Physician Dispensing protocol while adhering to company policies and procedures. He/She facilitates the implementation of policies and procedures and ensures compliance with quality standards. The Lead, Pharmacy Technician ensures that Medication/Pharmacy Technicians have the resources and training necessary to perform their jobs effectively.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Participates in and assists with implementing processes that improve Medication Adherence in our Centers.
• Aids in the implementation of pharmacy objectives as determined by market leadership in partnership with the corporate Medication COE team.
• Takes part in the employment cycle of Pharmacy/Medication Techs by participating in the recruitment process, screening of candidates and interviews.
• Provides day-to-day oversight of Pharmacy/ Medication Techs led by the Care Supervisors in partnership with the Center Manager.
• Trains new and existing personnel on medication dispensing and medication adherence processes.
• Meets with Med/Pharm Techs on a weekly basis or as needed to ensure a successful and efficient Medication Adherence/HEDIS Part D program.
• Collaborates with the Market Clinical Manager to balance Pharm/Med Tech staffing across the market to ensure adequate coverage.
• Reviews medication incident reports and identifies opportunities for improvement to prevent future errors.
• Escalates significant issues to the attention of market leadership with recommendations for solutions while maintaining open communication with Medication COE for additional support, tools and resources.
• Collaborates with market leadership to support the growth and development of Med/Pharm Techs by providing continual feedback regarding performance.

Other responsibilities may include:

• Participates in quality self-assessments. Participates in the development of action plans for identified areas of opportunity.
• Meets with Medication COE, HEDIS and Clinical Operations/Quality on a monthly basis or as needed to report feedback.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledgeable and trained on all medication dispensing processes under the Physician Dispensing protocol in accordance with state and federal regulations
• Knowledge of ChenMed, JenCare and or Dedicated Senior Medical Centers products, services, standards, policies and procedures
• Ability to maintain a high level of confidentiality
• Excellent planning and time management skills
• Ability to work independently and collaboratively
• Ability to communicate and work well with providers, patients and other team members in a professional manner
• Great interpersonal, problem-solving and customer service skills
• Excellent verbal and written communication skills
• Detail-oriented with excellent documentation skills
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally 80% of the time; regionally and nationwide (up to 20%) to assigned markets for training, med dispensing support and periodic check-ins
• Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent required
• Associate and/or Bachelor degree in a related field preferred
• Pharmacy Technician State Registration required (based on state laws)
• A minimum of 3 years of work experience as a pharmacy technician in a retail or mail order setting required
• A minimum of 1 year of work experience as a medication/pharmacy technician at a Chenmed company center preferred
• PTCB certification preferred
• BLS for Healthcare Providers desired
• Experience leading and developing team members or leading and supporting successful projects