Job description

POSITION SUMMARY

SNAP Lead Case Manager Works closely with the Program Manager and clients who have been referred by DHS to participate in the SNAP Employment & Training Program. The goal of the program is Employment & Training, Lead SNAP Case Manager is responsible for providing implementation, assessments, career pathways, and overall assessment of individual SNAP customers throughout initial intake visit, the lead case manager collaborates with customers on job readiness skills, career assessment and planning, as well as assisting with opportunities to complete GED or further their education. Assess and determines program eligibility for new referrals with Program Manager. Assist program referrals to complete necessary paperwork during orientation process and is responsible for interviewing, assessment, and placement of participants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

§ Assist with monthly placement assignments of eligible participants. Interviewing skills and knowledge of employment guidelines a plus. Knowledge of standard business practice and management also a plus.

§ Managed customer's caseload in program management billing spreadsheets for all provided services

§ Assumed leadership activities in program manager absence

§ Oversee case management and direct service staff regarding policies and procedures

§ Served as first point of contact for all case management issues

§ Track and report outcomes and provide data updates on participants as directed.

§ Participate in onsite and off-site trainings and meetings, as needed.

§ Completed weekly chart audits and necessary follow-up to ensure documentation standards being met

§ Maintained documentation and records as required by state for each individual and each assessment

§ Planned organized and coordinated programs with agencies and worksites partners

Assumes other duties as assigned by management.

OTHER SKILLS AND ABILITIES

§ Experience with Employment and training programs and participants, preferred.

§ Excellent Case Management skills.

§ Demonstrates written and oral communication skills, ability to works as part of a team

§ Demonstrates strong skills in interviewing, engagement, assessment, planning and advocacy

§ Demonstrates good judgment and ability to work independently

§ Interviewing skills and knowledge of employment guidelines.

§ Knowledge of standard business practice and management.

§ Basic Computer skills, PowerPoint, Microsoft word and Excel

EDUCATION REQUIREMENTS

Bachelor’s Degree in related field of social services, human resources, or business equivalent with minimum one years of experience in collaborating with workforce development in a for profit setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ While performing the duties of this job, the employee will be required to walk and/or stand most of the day.

Job Types: Full-time, Part-time

Pay: $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift

Ability to commute/relocate:

• Chicago, IL 60628: Reliably commute or planning to relocate before starting work (Required)

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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