Job description
GEHA is a leader in health services for federal employees and related customers, serving our chosen markets with low-cost offerings and best-in-class customer care, sustained by a nimble and efficient organization.
An Executive Order was released stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the executive order, if it is enforced.
The Learning Partner role is an extension of Learning & Development and serves as a liaison between the specific business unit and L&D. The Learning Partner role will be dotted line into the centralized, enterprise Learning & Development department. The Learning Partner will organize and conduct training programs that equip and inspire employees with the knowledge, skills, and motivation to excel in their department roles. The Learning Partner collaborates within their business function to prioritize learning needs, and serves as the subject matter expert in their specific area of expertise and based on the department's ongoing needs. Develops, facilitates, and implements department-specific training programs in support of the business function including but not limited to instructor-led, online, and on-demand training programs beyond the initial training provided by Learning & Development. Works independently with occasional supervision.
Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
The annual base salary range for this position is $55,186 - $77,314 USD.
SKILLS
Duties and Responsibilities
- Partner with business’ leadership team to understand learning needs and develop, update, and expand specific learning courses and programs within the business.
- Design and deliver department-specific training courses, materials, instructor guides and other learning initiatives in response to changing needs across the department, with the exception of digital courses and new employee training, all of which are created and conducted by the Learning & Development department.
- Facilitate programs as assigned by department leadership or in collaboration with Learning & Development to reinforce department initiatives, goals, policies, and desk-level procedures in person and virtual environments. Drives changes, suggesting new and creative approaches to delivering content to learners.
- Works with the department and cross-functional teams to identify training solutions that meet the needs identified.
- In response to Learning & Development requests, provides department level training components necessary for organizational projects led by the L&D team.
- Serves as a point of contact and subject matter expert for Learning & Development.
- Maintain knowledge of departmental practices, DLPs, industry trends, and changes to support upskilling and development needs.
- Partners closely with the L&D team to remain knowledgeable about best practices for training.
- Create departmental training, assessments, evaluations, DLPs, and job aids for the department.
- Additional duties as assigned within the scope of the department or by Learning & Development (dotted line).
Requirements: Education
- Three years (90 hours) or more of college, or any combination of education, professional training or work experience which demonstrates the ability to perform the duties of the position. Bachelor’s degree preferred.
Requirements: Experience
- Two years of direct experience in a call center functional area.
- Two years of recent experience educating or training individuals and/or groups in a corporate environment preferred mentoring peers and new hire job-role specific training.
- Strong written and oral communication skills, including presentation skills and an aptitude for public speaking.
- Ability to communicate effectively with various job roles formally and informally, escalating issues and recommendations to a manager or senior staff.
- Competent at multi-tasking and managing demands across numerous assignments and projects.
Working Conditions
Remote or Hybrid, Work from Home.
#LI-Hybrid
GEHA is an Equal Opportunity Employer. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. Our company's corporate headquarters is located in Lee's Summit near Douglas Rd and I-470 with a total of five locations in the Kansas City metropolitan area.
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