Job Title: Leasing Agent

Reports to: Assistant Director of Operations

Location: The Essential – San Diego, CA

Compensation: $19.00 – $21.00 per hour and competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

FLSA Status: Non-Exempt

Company Information:

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary

The Leasing Agent is responsible for assisting the Assistant Director of Operations with all leasing and re-leasing activities, marketing efforts, and housing processes for the community. Duties include but are not limited to data entry, file creation and management, reception, assistance with tours, tabling, and other marketing efforts, leasing appointments, and project-based work. Projecting a customer-focused and professional image through in-person, online, and telephone interaction with all internal and external customers is essential.

Essential Duties and Responsibilities

• Provides information and publications about leasing, re-leasing, lease cancellation, and other occupancy issues to leasing stakeholders including prospective and current residents, parents, guarantors, etc.
• Communicates with various stakeholders via email, phone, and in-person interactions.
• Answers basic questions from residents and refers appropriately to other departments for non-basic questions.
• Maintains a positive office environment, ensuring that office cleanliness and organization is maintained and that all resources are appropriately updated and available for prospective and current residents and other stakeholders.
• Assists with all property processes including move-in, move-out, inspections, and all marketing (info sessions, tours, tabling, marketing surveys) and leasing events (Open Leasing, renewal leasing, traditional leasing/re-leasing appointments).
• Completes all aspects of leasing/re-leasing appointments, including resident file creation and maintaining documentation regarding leasing/re-leasing appointments.
• Maintains resident information into housing software system.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma or general education degree (GED).
• Experience: Minimum of one year of property leasing experience is required. Experience managing various social media platforms for property marketing and leasing initiatives. Candidates with property management software experience are preferred.
• Skills:
  • Read and comprehend simple instructions, short correspondence, and memos. Write professional correspondence.
  • Effectively present information in one-on-one, small group, and large group situations to customers, clients, and other employees of the organization. All must be accomplished in English.
  • Demonstrate strong customer service skills.
  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Knowledge of how to use Microsoft Word, Excel, Outlook and Canva.
  • Building a rapport with current tenants to give them personalized service
  • Knowledge of Fair Housing regulations
  • Operate office equipment including photocopier, fax, and telephone. Basic typing and filing skills.
  • Organize and manage multiple priorities.

Work Hours

Monday-Friday 9:00 am – 6:00 pm and some weekends (if needed).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate in both oral and written manners. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is usually performed within an office environment, with standard office equipment available. The work environment is mid to high-paced. The ability to work overtime during key operational times is necessary. The noise level in the work environment is usually moderate.

Other Information:

Salary commensurate with experience. A competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.