The Scarlet, Texas Tech University, Lubbock, TX

General Job Description / Responsibilities

• Assist General Manager to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
• Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management
• Focus on improvement and upkeep of the properties’ curb appeal and cleanliness
• Implement and maintain a thorough annual marketing plan. Implement daily and weekly goals. Work closely with Manager and staff to ensure all potential marketing avenues are being fully utilized.
• Train and manage leasing staff. Ensure all staff is meeting company guidelines.
• Effectively maintain product knowledge of property and competitive properties through consistent market research and networking. Ensure leasing staff develops and maintains similar knowledge.
• Work with Manager to establish, implement, and monitor leasing goals and renewal programs to meet required occupancy.
• Ensure website, listing sites, social media and marketing materials are up to date and portray the property in a positive, professional, and appealing light at all times. Monitor these sites on a daily basis to promptly identify any red flags or areas to improve.
• Perform and record daily follow up with all prospects. Identify and communicate ways to close the deal.
• Maintain a positive reputation, and relationship with school and community.
• Plan, advertise, and manage resident functions and events.
• Coordinate advertising events on campus; create partnerships with school and student programs whenever possible
• Actively network with local higher education and city officials to establish effective working relationships for the benefit of the property and its residents.
• Actively network with student housing professionals in you market. Shop your competitors and develop relationships with other professionals in the field.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Outreach – ensure you and your team spend the necessary time on campus and at local businesses to promote cross adverting and positive relationships.
• Ensure property management software is accurate, up to date at all times, and being utilized to its fullest functionality.
• Perform lease processing and administration, and other administrative duties as needed
• Assist Manager to conduct analysis of operating expenses to determine items and methods for expense cutting.
• Assist Manager with monthly reports, budget targets, and variance reports as needed. Manage Marketing budget.
• Assist in collections, evictions, and other legal and administrative tasks as needed
• Assist Manager to implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
• React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
• Assist Manager to monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
• Communicate effectively with staff members to ensure compliance with all policies and procedures.
• Ensure that all staff is also maintaining the highest quality of workmanship and professionalism, or take necessary action to correct problems promptly.
• Assist General Manager to hold weekly meetings with employees to facilitate learning, communication, and team building.
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
• Perform other job duties as requested by Manager. Fill in for other positons as needed.