Position Overview

The Litigation Manager is responsible for the oversight of litigated matters within the company’s book of claims. They provide guidance and advice to staff involved in the litigation of the company’s insureds. Monitors timeliness and work progress to ensure work is completed on time. Manages a team of litigation professionals and oversees the implementation of the company’s litigation management processes.

Essential Job Functions

• Oversees litigation management processes and protocols
• Ensures litigate files are managed by their team in a timely and efficient manner
• Ensures adherence to the company’s litigation management protocols with internal stakeholders.
• Provides supervision, leadership, and support to the litigation unit
• Appropriately handles personnel issues with employees
• Responsible for vendor management as it pertains to litigation matters
• Tracks and completes performance appraisals for direct reports
• Interviews and makes hiring decisions for open P&C Claim department positions
• Reviews claim files for proper claim handling, reserving, and coverage
• Reviews and completes claim file audits throughout the year
• Answers questions on daily basis from insureds, claimants, and agents
• Attends company claim meetings and seminars
• Manages team time reporting through the Human Resource Information System (HRIS)
• Completes reports for both Reinsurance and Errors & Omissions (E&O) carriers on those types of reportable claims
• Reviews and answers Department of Insurance (DOI) complaints as well as service questionnaires
• Conducts ongoing training sessions
• Works with new staff toward the completion of their training program
• Performs other duties as assigned

Education & Experience

Required

• Bachelor’s degree or equivalent experience
• Typically requires 6+ years of litigation management experience
• Typically requires 5+ prior supervisor or manager experience

Preferred

• Prior experience as an attorney preferred

Certifications & Licenses

• N/A

Knowledge, Skills & Abilities

Demonstrated ability to:

• handle difficult and stressful situations with professional composure
• exercise sound judgment in making critical decisions.
• analyze, organize, and prioritize work while meeting multiple deadlines
• define problems, collect data, establish facts, and draw valid conclusions
• plan, assign, and/or supervise the work of others
• establish goals and objectives

Demonstrated skill in:

• completing assignments accurately and with attention to detail
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action
• personnel resources management through motivating, developing, and directing people as they work, identifying the best people for the job

Demonstrated knowledge of:

• industry standard litigation management protocols, with experience handling external litigation management programs for insurance companies
• claims adjudication, and invoicing practices in the legal industry
• law firm practices, litigation processes, and familiarity with work product, including but not limited to, local rules of civil procedure and professional rules of ethical conduct, and knowledge of time and billing practices and software
• claims legal issues, multi-jurisdictional exposure