Rent A Center Corporate

LMS Administrator

Job Purpose: As an LMS administrator, you oversee the daily performance and administration of an LMS, working as the liaison between program managers and technical support staff, helping to define user roles, creating courses, reporting, and providing feedback to users and other team members. You will also keep the learning portal updated and publishing relevant information for learners to ensure the LMS is used effectively and efficiently, as well as integrated with other systems for a seamless learning ecosystem.

LMS Configuration

You will be responsible for maintaining the integrity of the LMS and configuring it to meet our organization's needs. This includes, but not limited to, setting up courses, user permissions, user roles, learning paths, and assignments. You will work closely with instructional designer and stakeholders to assess and recommend optimum structure and delivery of courses and programs.

LMS Reporting

You will be instrumental in tracking progress and performance through reports. This will include creating custom reports for leadership and stakeholders, as well as designing interactive reports and dashboards through Power Query, Power Pivot and Macros for completion, compliance and self-service reporting. Be a storyteller with your reports.

Learning Analytics

You will use learning analytics to identify trends that indicate how the LMS is used and whether or not the Learning Management System is supporting the achievement of organizational and operational goals. Based on an analysis of Learning Analytics, the LMS team will make recommendations for improvements.

LMS System Maintenance

You will play a critical role in keeping the LMS current by applying and/or monitoring updates and patches, monitoring system performance, and troubleshooting problems. You will work closely with the LMS vendor and other stakeholders to ensure our LMS stays up to date.

LMS System Documentation

The complexity of LMS implementations requires good documentation of the system configuration and processes. You will be responsible for maintaining system documentation, which may include the LMS user manual, LMS processes, LMS features, LMS configurations, LMS course structures, and LMS security.

User Support

You will provide proactive Tier II support to coworker inquires and problems through our ticketing platform. This may include communicating directly with our store coworkers and their teams, as well as corporate coworkers

LMS Integrations

You will work very closely with the LMS Manager to help maintain and create successful integrations with other systems to ensure we have a seamless learning environment ecosystem

Job Requirements:

• Bachelor's degree in related field
• Three to Five years progressive experience with LMS administration (ADP Vantage LMS preferred)
• Demonstrated ability to communicate effectively both written and verbally to team members at Executive levels
• Solid technical background and comfortable working with various software applications
• Understanding of e-learning standards, including SCORM, AICC, xAPI preferred
• Proficient use of basic of e-learning authoring tools and web-based learning applications preferred
• Knowledge and proficiency with Microsoft Office Suite, specificallyExcel, Word-, and Outlook
• Ability to think outside the box and be a strategical thinker
• Exceptional organizational and multi-tasking skills with a strong attention to detail
• Exceptional analytical and problem-solving skills
• Good foundation of reporting knowledge and skillset

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