We are looking for an experienced Loan Administration Representative who is responsible to provide our valued auto loan customers with stellar customer service. You will communicate directly with our customers by phone, e-mail, or any other media channels to handle all aspects of the customer’s auto loan account, internal process support, account management, inquiries, loan administration, and problem resolution.

What is a day in the life at Flagship as a Loan Administrative Representative I?

• Maintain strict confidentiality with customer auto loan account information
• Manage both outbound and inbound calls to validate and update all loan file information
• Communicate key information to the customer to provide the customer with the tools to be successful in making their auto loan payments
• Escalate accounts to the manager for review to help identify trends
• Identify, research, and resolve customer issues using the computerized system in a timely manner
• Execute loan administrative activities that support Loan Servicing
• Other administrative duties as assigned

About You:

• Required: High School Diploma or GED equivalent
• Exceptional verbal and written communication skills
• Excellent active listening skills
• Ability to achieve and even surpass established goals
• Ability to display a high level of personal accountability and ownership for work performed
• Independently driven and motivated to thrive in a fast-paced and changing environment
• Demonstrate a willingness to learn and be challenged by continual professional development
• Demonstrate the ability to finesse and manage difficult or emotional customers
• Must be punctual and dependable in coming to work
• Adhere to instructions, processes, procedures, policy, and management direction
• Proficient in Internet search tools, e-mail, and Microsoft Office products
• Read, write, and interpret documents, instructions, policies, and procedures. Write routine reports and correspondence. Analyze and interpret documents. Respond effectively to inquiries. CSR II and III – bilingual (Spanish proficiency) is considered an advanced language ability.

**Schedule: Monday-Friday 8:00-5:00 with the possibility of overtime and weekends**

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.