Role Overview:

The Loan Servicing Compliance Advisor will be the subject matter expert and primary source for direction and day-to-day support to the various business units on loan servicing compliance related issues. This position will interface with all levels of management and personnel. Strong interpersonal skills, good judgement, excellent written and oral communication skills, and the ability to collaborate effectively are vital for success in this role.

This role offers flexible work arrangements including the opportunity to work remote and hybrid. (Must be based in Illinois, Indiana, Iowa, Michigan, or Wisconsin and able to travel to the Aurora, IL office as needed.)

Essential Job Functions:

• Maintain a strong technical understanding of applicable banking laws, regulations, and regulatory guidance as they apply to banking products, services and processes.
• Ensure bank-wide internal controls, policies and procedures are compliant with applicable banking laws and regulations through testing.
• Manage the regulatory change process by maintaining timelines needed for newly promulgated or amended laws and regulations and working closely with business unit partners to ensure thorough implementation.
• Serve as the subject matter expert and provide support to lines of business on loan servicing compliance-related issues, including, but not limited to loss mitigation and collections.
• Assist with the completion of the Compliance Risk Assessment to determine residual risks facing the Bank.
• Assist with the review of loan related new products and/or services prior to launch.
• Collaborate with the Training Department to develop compliance training when necessary for new rules or identified deficiencies and determine annual loan compliance training assignments for the Board of Directors, officers and staff.
• Review and approve loan advertising and/or marketing material, evaluating for regulatory and UDAAP risk.
• Assist the Compliance Manager during internal audits and regulatory exams and on any corrective action plans assigned to the Compliance Department.
• Review customer complaints and monitor for any potential trends that may a need for enhanced controls.

Minimum Requirements

• Bachelor's degree and five or more years of broad compliance or risk management centric experience in a financial institution setting, or specific loan servicing compliance expertise; or equivalent combination of education and experience.

Competencies:

• Experience with consumer and commercial lending regulations specific to loan servicing and post-closing.
• Applied knowledge of commercial and consumer lending regulations, including, but not limited to: HMDA, RESPA, Reg B, Reg Z, Safe Act, FCRA, etc.

Preferred, but not required:

• Testing and monitoring for regulatory requirements is strongly preferred.
• CRCM or ability and commitment to obtain.
• Excellent written and interpersonal communication skills.