• Handles all guest and resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Oversee visitor management software and ensure guests are greeted warmly and directed to their appropriate meeting place
• Answer phones and take messages professionally and promptly
• Monitor email inbox consistently, upon arrival and throughout the day, for daily updates on conference room bookings and or resident inquires
• Responds to all resident/member inquiries and booking requests in an accurate and timely manner.
• Manages office services by ensuring operations and procedures are organized and correspondences are controlled
• Coordinate concierge service requests including but not limited to:
  • Transportation/Travel/Hotel
  • Dining Advice/Reservations/Catering
  • Entertainment
  • Gift/Flower Purchases
• Assist with guest and resident inquiries in connection with amenity services including but not limited to:
  • Greeting and wayfinding
  • Visitor and guest escorting
  • Gym/Wellness Services
  • Cure Membership
  • Building Events and Programming
  • Event Space Booking/Planning
• Manages the intake and booking of internal conference room requests including beverage requests, catering management, and audio-visual/IT
• Work with the Ambassador team to ensure conference rooms for executive and client meetings are well kept and maintained including surrounding office area(s) and assigned workstation
• Assist in the coordination and execution of any catering, audio visual, and equipment requirements requested with conference room bookings
• Act as an asset to other administrative staff and the Cure Experience team with support overflow work

HMG Plus is the Tri-State’s leading hospitality staffing service, focused on specialized hospitality training and recruiting. We find our success in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people- carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand have the ability to transform any hospitality experience. While we are industry experts with our history spanning over two decades, it’s time to hone the art of change for our new future. HMG Plus looks forward to being 100% ServSafe certified, expertly trained in safety and sanitation, and technologically forward to best fit all evolving needs. We are here to be both the experts in hospitality staffing and hospitality safety. Above all else, HMG Plus is here for you to make your hospitality experience exceptional.We found it in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people—carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that’s always ready and on-demand—have the ability to transform an event and the experience of everyone who attends it. We prove it to our clients (and theirs) event after event. We look forward to doing the same for you.