Job description

Job summary We're building a different kind of retail experience, with no lines and no checkout. Our checkout-free shopping experience is made possible by our Just Walk Out (JWO) technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When a customer is done shopping, they just walk out! Designed and custom-built by Amazonians, Just Walk Out, Amazon One, and Amazon Dash Cart technologies, are creating exciting new customer experiences in retail using a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push state-of-the-art in computer vision, machine learning, distributed systems, and hardware design. In this role, you will directly define and influence the quality of our content to support a worldwide audience. You will own, develop, and enforce our localization infrastructure, strategy, and process to support Tech KM’s technical writers, instructional designers, and trainers. As the Localization Program Manager, you will support the successful adoption, execution and deployment of localization projects by working with development and operations teams around the world. You will manage the day-to-day localization and linguistic review requests, and work closely with development teams to provide internationalization and localization tools support. You will also work with our localization vendor to ensure all localization and review work is performed timely while conforming to our high standards. The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before. The role also requires deep collaboration with content developers, subject matter experts, technical program managers, and senior-level leaders across multiple disciplines/functional roles. We are looking for an individual who thrives on empowerment and accountability. The ideal candidate is a self-starter who is passionate about providing high-quality and accurate technical content to a global audience, customer-obsessed, team-oriented, able to work in a fast-paced environment and work independently under time constraints to meet deadlines. We are a diverse team that embraces our teammates' different perspectives and experiences, prioritizes fun at work, encourages work-life harmony, and celebrates our wins and accomplishments together. We are backed by strong leadership dedicated to operational excellence and offer the scope and support needed for substantial career growth. If you possess the ability and passion for innovating for stakeholders, we want you on our team. The successful candidate for this role may be located in Nashville TN, Austin TX, or Arlington VA. Key job responsibilities • Lead and manage end-to-end localization projects, working closely with content development translation vendors, and cross-functional stakeholders. • Experience in working with translation management; drive continuous improvement of these tools and systems; and document their usage for users. • Manage our linguistic resources: translation memories, term databases, machine translation engines and filters. • Communicate effectively with a variety of partners and stakeholders. • Manage multiple projects by setting the appropriate priorities with localization management. • Evangelize internationalization and localization best practices. • Support content developers with localization review and approval process. • Ensures that style and format conform to localization style guide standards.
• Bachelor’s degree in Engineering, Business, English, Communications or another technical communications-related field. • 5+ year of professional working experience in localization program management. • 3+ years in program or project management. • Experience with bi-directional design and localization. • Clear understanding of how languages can be affected by technologies and systems that involve multiple working parts • Technical knowledge of translation management and content management systems. • Analyze, create, and test data driven scalable solutions that impact daily workflow processes. • Experience managing and developing web content using markdown, XML, HTML, or CMS tools (SharePoint, MadCap Flare). • Seek customer feedback to identify ways to improve the customer experience. • Strong problem-solving and organizational skills. • Track record of effectively managing multiple projects and priorities in a fast-paced, deadline-driven environment. • Ability to manage own work with minimal oversight in a fast-paced, frugal environment with multiple stakeholders and changing priorities. • Proven project management experience. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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