Job description

Position Summary: Built in 1868, the historic Calistoga Depot is an iconic destination, showcasing various experiences under the stewardship of Jean-Charles Boisset. As part of the larger Calistoga Depot, Parlor, a champagne, caviar, and oyster bar will occupy one of the individual train cars. Matching old world with new, Parlor will attract customers from the Calistoga area looking to experience these delicacies. The Location Lead for Parlor at the Calistoga Depot is responsible for all aspects of the day-to-day operations, sales, food preparation and safety, and guest service. Ensuring Parlor exceeds experience expectations will be paramount for the Location Lead, as they train staff, establish processes, and other standards for excellence. The Lead must exude passion for caviar and oyster experiences, educating and engaging guests and staff alike.

Essential Functions:
 Maintain in-depth knowledge about high-end gourmet food and beverage items, particularly champagne, caviar, and oysters, serving as a knowledge source for guests and staff.

 Own inventory management and assist properly with maintaining adequate inventory of perishable food items, using existing contacts and merchants to source products with support from the Boisset Collection team.

 Partner with Calistoga Depot leadership and Parlor team to maintain creative store layouts and product merchandising to achieve the highest quality sales promotion programs that attract customers.

 Accurately handle routine purchasing transactions, which include operating cash register and accounting of daily sales, processing returns, and discounts.

 Provide general tourist information and, in some cases, more concierge-type service to ensure guests make the most of their time visiting the larger Calistoga Depot property.

 Represent Boisset Collection, the Calistoga Depot and Parlor at outside functions or special events as needed.

 Provide leadership to others through the assignment of work, review of progress, and monitoring of results and instruction.

 Responsible for guiding the team toward its goals, seeing that all members of the team are productive, and resolving problems as they arise.

 Maintains a clean and well-sanitized workstation. Keeps floors, counters and equipment clean during and after the shift. Maintains a clean uniform during shift by using extra precaution, avoiding soiled areas, and submitting for cleaning services.

 Always practices complete customer service by immediately greeting and welcoming customers, constantly anticipating, and graciously assisting with customer needs, saying thank you, good-bye and inviting customers back.

 Arrives to work on time for scheduled shift, positive, prepared, and in full uniform.

 Review timecards daily and update as needed; approve bi-weekly timecards at end of each pay period by the deadline, using an online time clock system.

Additional Functions:
 Comply with all company safety policies, practices, and procedures. Participate in safety training and report all unsafe conditions or work practices.

 Participate in team efforts and perform additional duties as needed.

Necessary Skills:
Language: Ability to speak and understand basic English required for all positions.

 Read and interpret documents such as memos, instructions, policies, and manuals. Ability to write routine reports and correspondence. Ability to present information effectively to groups of customers and/or employees and participate in one-on-one and small group situations.

Math:
 Calculate items such as discounts, commissions, simple interest, percentages, areas, circumference, and volume. Ability to understand fractions, ratios, and proportions. Ability to apply concepts of basic algebra and geometry.

Logic:
 Apply common sense understanding to multiple tasks, analyze and solve practical problems, prioritize, and delegate tasks and projects, work both independently and as part of a team, and adapt to frequent changes in the work environment.

Computer:
 Possess intermediate computer skills which can include e-mail, internet, word processing, spreadsheet, and basic database activity.

Education, Experience, Certificates, Licenses:
 Bachelor’s Degree (B.A. or B.S.) from a 4-year college or university; or 12-24 months related experience or training; or equivalent combination of education and experience.

 Current, valid Driver’s License, insurable driving record, and proof of current automobile insurance required.

Physical Requirements:
 Moderate physical activity performing occasional somewhat strenuous activities including standing, walking, climbing, reaching, and carrying. Manual dexterity sufficient to reach, handle items, and work with the fingers. Requires lifting and moving objects up to 40 lbs. in weight. Clear vision (close and distant) and ability to adjust focus. Hearing adequate for telephone, office, and group conversation.

Work Environment:
 Primarily in a well-lighted, heated, and/or air-conditioned indoor setting with adequate ventilation. Periods are required in an un-heated indoor setting (wine cellar) with changing conditions. Short periods outdoors while conducting tours or moving between buildings. Moderate noise levels typical of public space: music sound system, public conversations, telephones/cell phones, large groups.

Schedule and Travel Requirements:
 Variable schedule: primarily a set schedule but may require weekends, periodic evenings, and/or periodic or seasonal overtime.

 Position does not require overnight travel.

Boisset Collection is an equal opportunity employer.
Proof of COVID-19 vaccination required at time of hire.

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