Summary: Under the direction of the Head Golf Professional, the Outside Guest Service Representative (OGSR) is to provide excellent service to all patrons, including members, property owners, guests, and non-members of the Lummi Golf Venture (LGV) enterprise. The OGSR also provides professional attention and communicates effectively with all stake-holders in-person and by telephone or intercom systems. This is a seasonal position.

Qualifications:

• Lummi/Native American/Veteran policy applies
• Must be at least 16 years of age
• Three (3) months of customer service experience preferred
• Must display a friendly and positive demeanor at all times
• Must be willing to sign confidentiality/non-disclosure agreements
• Must have reliable transportation to work.

Licensing Requirements:

• No Requirements.

Essential Job Functions:

• Greet every customer and thank them upon departure
• Obtains and maintains knowledge of products, rules and golf etiquette
• Maintains good starter book records
• Maintains rental clubs in good working conditions
• Follows rental club check out and check in procedures
• Communicates with and react to requests from membership and guests, keeping Supervisors informed of issues or concerns
• Full understanding of and adherence to applicable policies, procedures, and state/federal regulations
• Overtime may be requested
• Keeps member’s, guests’, and rental clubs cleaned
• Keeps the club care floors and counter, driving range, power and pull carts and grass retention areas neat and clean
• Opens and closes cart and club care facilities
• Other duties as assigned

Physical/Mental Requirements:

• Must have a strong understanding of the game of golf, rules, tradition and integrity of the game
• Must have strong customer service orientation and skills.
• Must have the ability and skills for planning, communication and conflict resolution.
  • Able to work with all staff in a respectful and professional manner at all times
  • Must be able to exercise good judgment, balance priorities and workload
• Must be able to communicate effectively with all employees including those that work the front line and upper management
• Must have excellent time management and interpersonal skills
• Must be willing and able to adhere to Appearance Standards of the LGV
• Demonstrate interest in personal development to improve the company, yourself, and your team
• Able to work in a fast-paced environment and lead by example
• Able to demonstrate supervisor qualities such as, teamwork, calm demeanor while under pressure, and taking initiative to suggest improvements
• Work independently with minimal supervision and represent LGV with the highest integrity
• Must be able to lift up to 40 lbs unassisted
• Must be able to stand for long periods of time
• Must be able to bend, kneel, climb, walk, use hands and fingers to handle and feel objects, tools and controls

Working conditions:

• Must be willing and able to work outdoors in inclement weather
• Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays and display positive acceptance of demanding scheduling needs

Qualifications:

• Lummi/Native American/Veteran policy applies
• Must be at least 16 years of age
• Three (3) months of customer service experience preferred
• Must display a friendly and positive demeanor at all times
• Must be willing to sign confidentiality/non-disclosure agreements
• Must have reliable transportation to work.