Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

The LPN Care Coordinator is responsible for performing a wide variety of patient care activities to support a defined patient population, program and/or services. The LPN Care Coordinator will work within the scope of licensure to implement patient-specific interventions that include but are not limited to closing gaps in care, transition of care follow up, health coaching, and promotion of effective utilization of services. Basic counseling skills and a positive, enthusiastic, and helpful personality are a must.

TYPICAL PHYSICAL DEMANDS: Work may require sitting for long periods of time; also stooping, bending and stretching. Occasionally requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Occasionally may be required to lift and carry items weighing up to 25 pounds. Requires corrected vision and hearing to normal range.

TYPICAL WORKING CONDITIONS: Work is performed in an office environment and involves regular face-to-face contact with patients and caregivers.

Primary Responsibilities:

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  Telephonic outreach to patients, caregivers and members of the patient's care team during post-acute care transition
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  Performs medication reconciliation
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  Proactive outreach to patients to ensure their healthcare goals are being met and care gaps are being addressed
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  Enlisting a team approach by working collaboratively with the family, primary care provider and other members of the healthcare team to ensure coordination of services
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  Assist patients with ongoing self-management goal setting utilizing Motivational Interviewing skills
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  Facilitates follow-up appointments
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  Facilitate access to community services
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  Solid computer skills are necessary to be able to track patient’s adherence with their plan of care in electronic charts, as well as to utilize data reports from payers and registries to identify patients who need outreach services
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  Attend staff meetings as required
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  Maintain strictest confidentiality
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  Ongoing Customer Service Training
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  Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  Graduate of an accredited school of nursing
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  Possession of a current Oregon LPN license
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  Current healthcare level CPR certification
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  Current Oregon driver license in good standing and reliable and insured transportation
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  3+ years of experience as an LPN with recent clinical experience. Would consider less experienced LPN with other/related health care experience
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  Comfort and experience participating in a team-based model
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  Experience with care coordination processes
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  Experience in motivational and health coaching with patients
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  Assist in Chronic Disease Management with use of established protocols and nursing judgement
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  Knowledge of community resources
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  Demonstrated knowledge and understanding of information technology
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  Knowledge of nursing theory and practice to delivery patient care
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  Knowledge of community resources and a willingness to go the extra mile for a patient is a necessity
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  Familiarity with principles of health promotion/disease prevention
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  PC skills including word processing, spreadsheets, and database applications
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  Skill in developing and maintaining quality assurance as related to Commercial, and Medicare 5 star status
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  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

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  Counseling skills and a positive, enthusiastic and helpful personality to provide excellent patient service
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  Skill in establishing and maintaining effective working relationships with patients, medical staff and the public
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  Attend continuing education which may include some out of town sessions

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.