Job description
JOB TITLE: Maintenance Lead
DEPARTMENT: Engineering
DIRECT REPORT: Chief Engineer
FUNCTION:
Responsible for the preventive maintenance and repair of the hotel's mechanical/electrical systems including all hotel operating equipment, and for the general maintenance and upkeep of the physical plant, FF&E, grounds and swimming pool.
RESPONSIBILITIES:
- Ensures complete guest satisfaction AND treats guests in friendly and helpful manner.
- Responsible for working with all departments to ensure Guest & Employee Satisfaction.
- Supervises and coordinates the daily activities of all assigned department personnel and department responsibilities.
- Troubleshoots and repairs malfunctions in mechanical or electrical systems such as HVAC, plumbing, and other equipment throughout the hotel.
- Assigns, supervises, and verifies completion of routine maintenance and operation of physical structure of hotel, all mechanical, electrical, HVAC systems and any other related equipment which contributes to the safe and effective operation of the facility. Visually inspects quality of work and assigns staff and supervises outside contractors in tasks according to performance and productivity standards.
- Performs preventative maintenance assignments on a scheduled basis such as "room care".
- Communicates with Chief Engineer and department heads ensure maintenance needs and requests are completed in a timely fashion, and to become aware of maintenance needs.
- Services the hotel's pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs.
- Supervises and maintains maintenance of the building exterior and curb appeal for snow removal, lawn care, and painting.
- Supports established policies and procedures for Winston Hospitality, Inc. and the hotel's brand.
- Assists in conducting the departmental operational audits and assists in developing corrective action plans.
- Adheres to established policies and procedures for Winston Hospitality, Inc
- Practices the Winston Hospitality, Inc. Culture and ensures all cultural expectations are implemented and regularly practiced throughout the Maintenance Department.
- Investigates guest complaints.
- Participates and drives the hotel Safety Committee.
- Supports all Risk Management guidelines for fire and safety regarding Engineering including the proper storage of chemicals, paints and etc.,
- Ensures that Quality Standards and Service are maintained for Property, Product, and People.
- Must be able to work all shifts. Responsible for training employees for success.
- Supports hotel's training needs and efforts.
- Must have the ability to work unsupervised and meet daily expectations..
- Inspects guestrooms, public space and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs.
- This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades.
- Maintains all standards and follow-up on inspection deficiencies.
- Investigates guest complaints.
- Participates on the hotel Safety Committee.
- Responsible for performing "other duties" as assigned by management.
- Strong employee relations experience.
- Must have basic mechanical aptitude for operation and repair of hotel equipment. Must have 2 years maintenance experience and 1 year of maintenance supervisory experience.
- Must have knowledge of maintenance trades including basic electrical, plumbing, mechanical and carpentry.
- Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately.
- Must be able to recognize potential safety hazards and security problems in the hotel and act upon each immediately.
- Must be computer literate.
- Must have thorough knowledge of all operating departments including rooms, front office, housekeeping, engineering, accounting, sales, food and beverage.
- Must be able to obtain certification to drive the forklift.
- Must be able to be certified on the one man lift.
- Must be able to be certified to drive the company truck.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations.
- Must be able to bend, reach, kneel, twist and grip items while working in assigned desk area.
- Manual dexterity and coordination to perform all job duties including lifting, moving heavy loads, be on feet for long periods of time, etc.
- Read, write, speak, and understand English.
- Operate in mentally and physically stressful situations.
- Respond to visual and aural cues.
- Work in cold & hot temperatures, indoors & outdoors.
- Possibly be exposed to second hand smoke.
GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
- Ability to obtain any licenses or permits that may be required by law or company Regulations.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://apply.jobappnetwork.com/winstarcareers/en
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