Job description

Employment Description – Maintenance Technician at Lutsen Resort in Lutsen, Minnestoa

Mission: To work within out Maintenance & Facilities department on a daily basis with the focus on the guest! Take pride in knowing your hard work leads to creating a great experience for the guest! Every task completed by the maintenance and facilities team should be done in a manor that takes pride in knowing it was done perfectly to create a flawless guest experience! Most importantly, to ensure the resort is always in a “presentable” position; well maintained facilities and neat and tidy and well cared for grounds.

Department Duties & Responsibilities:

• Work on a daily basis with the focus on the guest!
• Execute full daily task list provided through our Maintenance Work Order Software in regards to maintenance & repairs, groundskeeping, and tending to the facilities of the resort
• Daily facilities checks: Everything in working order, presentable. Interior & exterior. (window screens, PTAC covers, all exterior lights working, all interior lights working)
• Maintain over all quality of the resort buildings and grounds
• Maintain “resort presentation” via our “neat and tidy rule”
• Maintain excellent guest satisfaction scores of above 90% via our guest surveys
• Ensure that pool facilities are always well looked after and “safe”
• Ensure the company service standards are fully embraced and supported
• Maintain your uniform and ensure you are 4+ star presentable and professional
• Participate in safety meetings and do your part to make sure the department is achieving an accident free workplace
• Maintain excellent communication with your co-workers and peers of other departments for a successful department
• Maintain full knowledge of workplace manuals
• Study, adopt and showcase our company’s “Standards of Service” from the provided materials

Department Duties:

Management of the Maintenance Department which includes efficient operations in relation to:

• Operations of mechanical systems
• Execution of filed Work Orders (work orders are filed by various departments for repair needs)
• Landscaping & Snow Removal
• Maintaining neat and orderly grounds at all times
• Firewood management
• Resort attendant tasks (unless under housekeeping)
• Garbage and waste management
• All property management needs for the condo associations at the resort
• Full and proper billing and reporting for times and materials
• Routine checklists for “good working order or excellent condition” of all infrastructure at the resort from lighting to heating, from railings to potholes.

Reporting Structure:

• Maintenance personnel reports to the Director of Facilities
• Peer Reporting Structure with several departments

Required Skills and Attributes:

The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to be in this industry to create great guest experiences. The successful candidate will also be an excellent problem solver, have attention to detail, have strong communication skills and demonstrate a professional demeanor in the workplace. Further, the successful candidate will be able to handle stressful situations in a positive and forward motion; with many moving pieces, things go wrong all the time, and personnel of this department must have the skill set to repair items with a sense of urgency to limit the disruption to our guests.

Preferred Experience & Education:

• Education in the trades a strong asset
• Experience in the trades a strong asset
• Experience in hospitality a strong asset
• Successful candidate will be required to have various certifications, a list of all current certifications a strong asset

Required attributes of a successful hospitality employee:

· Enthusiastic personality

· Friendly voice

· Contagious smile

· Informative

· Well groomed & excellent hygiene

· Professional

· Excellent communication skills

· Empathetic & understanding

· Excellent problem solving

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Application Question(s):

• Are you able to commute to our location with reliable transportation or rent from housing described in the interview in Lutsen, MN?

Work Location: One location

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