The Louisiana Department of Revenue (LDR) is responsible for fairly and efficiently collecting state tax revenues to fund public services, to regulate charitable gaming and the sale of alcoholic beverage and tobacco, and to support state agencies in the collection of overdue debts. Collectively, each program, unit, division and group work together to provide the core services to taxpayers of the State of Louisiana and stakeholders of the agency. LDR is comprised of the following groups: Tax Collection, Charitable Gaming, Alcohol and Tobacco Control (ATC), Debt Recovery, and Louisiana Tax Free Shopping Commission.

The Collections Division is responsible for maximizing taxpayer compliance by defining and implementing procedures for the collection of income taxes owed to the State of Louisiana. This includes examination of delinquent accounts and supporting documentation to verify failed compliance with tax laws resulting in the issuance of bills and the implementation of other collection processes.

ABOUT THIS POSITION:

• The incumbent of this position is responsible for performing multiple testing studies, tasks and assignments, aid in the development of the data processing requirements for the Collection Division and to ensure the requirements of the division and the Department of Revenue (LDR) are met.
• The incumbent is also responsible for handling written inquiries received by the Department in response to billing notices for Individual and business taxes administered by the Department.
• The incumbent must be able to both correspond and verbally communicate with the taxpayers or their representatives.
• The job requires knowledge and ability to act independently make decisions and to communicate effectively with the public and all levels of management and employees In the Department.
• A thorough knowledge of the individual income tax laws, departmental policies and procedures and the Department's information computer System (DELTA) is required.
• The incumbent must possess excellent written and verbal communication skills, analytical skills, and interpersonal relationships skill and pay attention to details.
• Also the incumbent of this position performs highly responsible administrative work in providing managerial assistance and professional clerical services in the administration of the collection Division.
• The work requires using Independent Judgement and maintaining a high level of confidentiality.

How to Apply:

Applicants must have Civil Service test scores for 8100-PLE-Professional Level Exam in order to be considered for this vacancy unless exempt by Civil Service rule or policy. If you do not have a score prior to applying to this posting, it may result in your application not being considered.

Applicants without current test scores can apply to take the test here.

This position is in a Career Progression Group (CPG) and may be filled as a Management Analyst 1 or 2 depending upon the qualifications of the candidate selected.

Please click on the below links to learn more about this position:

Management Analyst 1
Management Analyst 2

**Note regarding the advertised pay range: The maximum amount listed is the maximum salary a person can make over their career NOT the maximum amount we are allowed to pay a new hire.**

To view other vacancies at the Louisiana Department of Revenue, please click here.

Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement.

If you are applying for a position which requires a baccalaureate and/or master's degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

Incumbents of these positions will specialize in specific fields when filling the various positions. Only applicants who have had education or experience which is considered necessary for the position will be considered.

Function of Work:
To analyze agency management policies, procedures, practices, methods, and systems to provide administrative officials with information and recommendations for the most efficient utilization of resources.

Level of Work:
Experienced.

Supervision Received:
General from a Management Analyst 2, or agency administrator or official.

Supervision Exercised:
None.

Location of Work:
May be used by all state agencies.

Job Distinctions:
Differs from Management Analyst 2 by lack of accountability for recommendations made to management.

Performs analytical work in the evaluation of management operations in a state department.

Obtains and analyzes data concerning programs or operation, scope and goals, and the policies, practices, methods and procedures used to implement and maintain programs.

Conducts management studies of organizations, duty assignments of employees, administrative control systems and impact of programs.

Obtains and evaluates data on personnel, equipment, material and space utilization.
Makes work simplification, measurement and related studies to enhance the effectiveness and efficiency of the agency or program assigned.

Assists in the implementation of new management procedures or program improvements.

Participates in training or retraining as necessary.

Prepares reports on studies and makes recommendations for changes.