Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

WE ARE LOOKING FOR A MANAGER ACCOUNT OPERATION

SENIORITY LEVEL: Experienced Non-Management Level

FUNCTION: Field Trade Marketing

LOCATION: Dallas, TX

ROLE POSITIONING AND OBJECTIVES

What are the key objectives and expectations from this role?

The Manager Account Operations- plays a key role in the execution of our 4 P principles within our Strategic Accounts. The role is responsible for supporting the Account team who are responsible for Strategic Accounts in a fast-paced environment that is critical to meeting today’s evolving business objectives. This includes program execution, managing product distribution, store openings/closings and developing strategic relationships with key account stakeholders.

What is the direct impact of this role on the team or organization?

This is a pivotal role within the organization and an opportunity to help transform the way that we activate our brands and introduce specialized plans and strategies in key markets.

Reports to: Lead Manager Account Operations Support-Strategic Accounts

Core Relationships: Internal – Field Trade, SP&I, RGM, LEX, Brand, Finance, ATM External-3rd Party Agencies

Geographic Scope: Local

WHAT YOU WILL BE ACCOUNTABLE FOR

• Owns master data in Salesforce for the Account- to include store openings/closings, Account structure realignments, contract/program push downs.
• Collaborates with Lead Manager Account Planning to support day-to-day operations with our Strategic Account group.
• Executes new item set up for Retail and Direct Account if applicable
• Coordinates force outs, new product distribution, and VAP templates
• Processes TPS Vouchers, Special Payments, etc.
• Supports the development/creation/maintenance of POG's
• Provide Account Updates to key internal stakeholders
• Cross functional interactions and building internal relationships with other departments, MI&I, Wholesale, Cycle Planning, etc.
• Supports Customer Activation plans
• Attends meetings at Account HQ - develops relationships with Account

EHS ACCOUNTABILITIES AND RESPONSABILITIES

• Be aware of the Company environmental, health & safety policies and comply with the objectives as it relates to the role
• Follow Company Safety Rules
• Know the potential health & safety risks and environmental impacts of work activities and understand role in mitigating these impacts
• Understand responsibilities for compliance with regulatory requirements and Company standards
• Complete EHS-required training and follow operational procedures
• Immediately report all injuries and illnesses
• Participate in EHS programs as required

ESSENTIAL

Experience Required

• Proven excellence in customer management and relationship building.
• Has a record of success developing self
• Demonstrated potential to lead, coach, and develop others

Technical / Functional / Leadership Skills Required

• Strong ability to organize, prioritize and manage multiple projects simultaneously
• Proficiency in MS Excel (V-Lookup, etc.)
• Dynamic communication skills
• High collaborative skill set to engage with field trade marketing (TM – AE’s / SDRs)
• Conflict resolution / solution oriented
• Possesses a high level of results orientation
• Possesses strategic business acumen skills that are account management oriented
• Conflict management/problem solving for mutually beneficial results
• Highly effective oral, written, and listening communications skills delivered in a manner appropriate to the needs of the audience

Education / Qualifications / Certifications Required

• Bachelors Degree or equivalent

PHYSICAL REQUIREMENTS

• Ability to lift up to 20 lbs
• Ability to sit or stand for long periods of time
• Ability to visually inspect and manipulate merchandising and advertising displays
• Valid U.S. driver’s license and safe driving records
• Ability to drive up to 200 miles per day

BENEFICIAL

• Previous experience in a marketing focused role and/or Account Management - preferably in sales, field market, or business to business
• Geographically mobile

COMPENSATION/TARGETED BONUS

• Competitive annual salary
• Targeted Annual Bonus

BENEFIT SUMMARY

We offer very competitive compensation and benefit plans, including:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
• Comprehensive health- and welfare-benefits package
• Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service
• Company-paid sick and personal days, funeral leave, and jury duty leave; Also, Parental leave/Reduced Work Schedule
• Confidential personal financial counselling service
• On-site health clinics and fitness centers
• A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care advocacy service
• Volunteer service opportunities
• Federal credit union membership through Allegacy Federal Credit Union
• Extensive training opportunities

Our organization offers a level of challenge, responsibility and creativity for motivated employees that welcome opportunities for growth. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at reynoldsamerican_recruitment@bat.com.

About our organization:

Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Modoral Brands Inc.; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; Reynolds Brands, Inc.; Vuse Stores LLC; Kentucky BioProcessing, Inc.; RAI Services Company and Reynolds Marketing Services Company. This position is with Reynolds Marketing Services Company . Job Number: 50582

WE ARE REYNOLDS AMERICAN — A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

• 
  Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
• Reynolds American certified as Great Place to Work
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity, and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

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