Job description

Leadership opportunity in unique fast growing organization.

We’re hiring a Store Manager (SM), a key leadership role, to support the growth and capitalize on the significant potential for the business. To be on our team in any role you must possess the following traits:

• High integrity
• Whatever-it-takes work ethic
• Customer focus
• Pride in your own work
• Pride in the team’s work

WE OFFER:

• A unique mix of retail and business-to-business in a fun, flexible and rewarding environment
• Opportunity to apply and grow your sales, creative and leadership skills
• Extensive training to support personal and professional growth
• Competitive compensation and benefits with company
• Company-provided work apparel
• Employee and family discounts on all products
• Not your typical retail hours - No evening, weekend or federal holiday work requirements

JOB SUMMARY:

The Store Manager (SM) is responsible for all in-store sales and customer service activities and is in charge of all store operations when the owner/General Manager is away. The SM ensures all call-in and walk-in customers receive excellent service and that a high percentage of call-in and walk-in prospects are converted to loyal customers. The SM works closely with the production and outside sales staff to ensure client loyalty and operational efficiency. The SM also works closely with the owner/General Manager on budgeting, strategic planning and special projects. The SM must be willing and able to learn new skills and take on additional responsibilities as the business grows.

KEY RESPONSIBILITIES:

• Deliver revenue, profit and customer satisfaction targets.
• Hire, train and lead in-store sales staff if necessary.Manage staff scheduling to ensure high levels of customer service within budget. Conduct annual performance reviews.
• Ensure prompt and professional response to all walk-in customers and telephone inquiries to determine product needs, provide recommendations, generate quotes and obtain orders. Consult with prospective new customers on selection of products which supports their marketing plans and objectives.
• Maintain an organized, clean and professional store appearance at all times. Ensure showroom promotes the scope of product offerings and is refreshed regularly.
• Ensure all quotes, work orders and invoices are completed timely, accurately and thoroughly utilizing the appropriate software and/or documents. Obtain customer approval on work orders as required.
• Manage fulfillment process from receipt of customer order to product delivery to customer.
• Stay updated on supplier offerings, programs and new products.
• Guide the scheduling of jobs. Work collaboratively with the production and outside sales staff to ensure customer jobs are done timely and accurately.
• Ensure BMS/CRM applications are maintained with accurate customer, prospect and product data.
• Implement effective marketing strategies within the store and online in collaboration with sales staff and owner/General Manager.
• Ensure all customer payments are received and processed timely and properly. Manage accounts receivable/DSO within agreed targets.
• Assist with sales and customer activities outside the store as requested.
• Cross train in other areas of the store to maintain a fully functioning store at all times. The SM will be trained on digitizing setup, basic embroidery, heat press and vinyl cutter.

COMPETENCIES:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Takes responsibility for own actions

QUALIFICATIONS/REQUIREMENTS:

• At least two years of experience in a fast-paced customer-facing environment with track record of high performance. Previous experience with customized products &/or recurring customers is a major plus.
• Experience using common software applications including the Microsoft Office Suite, POS systems and CRM programs.
• Possess a good understanding of basic sales, marketing and profit-management tactics.
• Excellent communication, customer service and conflict management skills in-person and over the phone.
• Must have the desire to learn new things and like hands on work.
• Must be proficient in English usage including spelling, grammar, punctuation, and proofreading.
• Must be able to stand for long periods of time as needed to serve customers effectively.
• Must be able to use the computer and telephone for long periods of time.
• Able to lift 50 pounds

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Slidell, LA 70461: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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