Job description

Overview

Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let’s go beyond expectations and transform healthcare together.

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.

As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members. With this in mind, we require all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered. Please note – this organization is a tobacco free campus. In order to be an eligible candidate you will need to test negative on a tobacco (cotinine) test during prescreening. If you test positive you will be unable to reapply for 30 days. If you test positive a second time you will ineligible to reapply for 1 year.
Responsibilities

Job Summary
The Manager-Collections position works under direction of the Director, plans, organizes and manages the daily operations of the assigned collections team. Responsible for understanding and adjudication of managed care agreements. Responsible for recruiting, teaching and maintaining adequate staffing levels to effectively collect, reconcile and refund accounts in a timely manner. Develops and monitors employee productivity and quality of work.

Manages the personnel assigned to the section. Plans, establishes, and revises work assignments as needed. Monitors employee productivity as well as the quality of their work. Monitors and approves overtime as necessary. Assists staff with issues related to training, personnel matters (i.e. payroll, discipline, vacation and time off requests) and information system issues. Interviews and hires staffs as necessary. Conducts weekly training meeting with the staff to ensure employee growth. Serves as a resource for Patient Financial Services within departments and personnel.

Monitors collector work files for account activity, aging and employee productivity as well as quality of work. Maintains level of knowledge for HIPAA, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Participates in process improvement.

Assists Information Services Department with enhancing computer systems electronic billings and collections, control procedures and efficiency of intra-company communications. Reviews and resolves the more difficult customer service complaints. Maintains continuous quality improvement. Performs other duties as assigned or requested.
Qualifications

Education
Associate's Degree or 2 years' work related experience Required

Experience
4 years of Collections or Billing experience. Accounting, Finance, Hospital financial, or physician’s office financial fields is required. Required

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