Job description

Frontdesk is at the cutting edge of hospitality with a new generation of travelers in mind. We operate in 30+ U.S. markets and have more than 1,000 units across 150+ buildings. We’re scaling rapidly in pursuit of bringing seamless stays for the modern traveler to unlock a dynamic lifestyle, anytime, anywhere.Our culture is defined by service, optimism, humility, and vision. We are always welcoming new visionaries, real estate enthusiasts, and prospective team members who have the same passion to serve our guests and partners exceptionally. Evolve in your own career, while helping us fuel our mission to unlock a dynamic lifestyle, anytime, anywhere.

Frontdesk Inc, has an immediate opening for a City Manager in the city of Lincoln. You will be helping manage the day to day operations for our guests and provide them 24 hour customer service. Most of the guests' interaction is done through messaging through the city’s virtual experience agent. It is the City Manager’s role to assist with any requests, feedback, and concerns from guests over the phone or in person. In addition, you will assist with managing the upkeep of our rental units as well as ensuring your team is providing the most exceptional experience to our guests.

Job Duties & Responsibilities

• Overseeing cleaning team and third party vendor relationships.
• Managing inventory of operational supplies.
• Experience recruiting and onboarding new team members.
• Overseeing upkeep and maintenance for units.
• Guest communications and troubleshooting over the phone.
• Respond to guests’ emergencies and problems.
• Primary point of contact for property manager communications.
• Assisting with furnishing of new units.
• Various projects as assigned, including the expansion of other core business operations.

Qualifications & Experience

• 1+ years of prior experience in hospitality, customer service, or co-hosting airbnb listings (experience in hospitality or housekeeping is a plus!).
• Self-starter with ability to get things done by driving through the issues while producing results.
• Extreme attention to detail.
• Empathetic leader- you understand people and you ensure that you frame your decision making based on how it would impact guests, team members, and your market.
• Adaptable and flexible mindset, after all, we are a startup so adapting to the needs of the business excites you!
• Ability and willingness to clean and lift or move up to 20lbs.
• Must have reliable vehicle as the role requires driving between job sites daily.

Benefits

As an industry leader, we offer a competitive base salary and benefit package which includes: Health, Dental, Vision, Life, Disability, Flexible Spending, Employee Assistance, Paid Time Off, Flexible Schedules, Community Involvement and much more!

At Frontdesk we are an EOE, Including Disability/Vets.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• How far away do you live from Downtown?
• Do you have reliable/personal transportation?
• What are you looking for in a position/career?
• What is making you most excited about applying for this role?
• Why do you think Frontdesk might be the right company fit as you consider making a change?
• What 3 specific characteristics do you have that align to fit the job description?
• Have you managed a team? If so, what is your management style?
• Do you have experience with hiring, scheduling, coaching, and/or firing team members?
• How do you approach and resolve conflict?
• Give an example of how you set goals, and how you achieved them.
• Give an example of how you created a culture of accountability in your past or current role.
• If chosen to move forward, what days/times during the week work best in your schedule for a videoconference interview?
• When would you be available to start? (Will you need to give two weeks' notice to current employer?)

Work Location: On the road

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