Job description

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Crisis24 Job Description
Title: Manager, Product Training Department: Customer Success
Supervisor: VP, Customer Success FLSA Status: Exempt
Date: November 2022

Essential Duties/Responsibilities
Responsible for leading Crisis24’s internal and external product training offerings for all products and services across our global client base. Creates scenario-based training scripts that highlight existing functionality and key work flows with a particular emphasis on new features and enhancements. Ensures training materials and programs are current, accurate and effective. Takes a leading role in crafting relevant client communications to ensure clients and partners are kept appraised of product updates and new features and maintains a solid understanding of how to use our products and services.
Partners with colleagues and internal subject matter experts to provide training on how to use our products and services and educates clients on post-Implementation process flow and communication channels. Maintains current knowledge of company strategies and technological/product development. Participates in User Acceptance Testing of technology enhancements as needed. Responsible for collecting and sharing key metrics and KPIs, including survey results reflecting client feedback. Performs other related duties as assigned.

Education Requirements
Bachelor’s degree required

Work Experience
5 to 10 years’ experience

Skills
Effective and engaging presenter; Excellent facilitation skills with ability to moderate large groups; French language skills a plus; Strong interpersonal skills including oral and written communications;Ability to manage multiple projects simultaneously; Passionate about business, industry; eager to master product and service knowledge; Confident and assertive; Responsible and reliable; Passionate and Innovative; Excellent track record of delivery within agreed time frames; Technologically savvy; Proficiency with Microsoft Office, especially Word, PowerPoint, Outlook, and Excel. Experience with LMSs, GoToWebinar and Zendesk not required, but a plus.

EEO/AA Employer/Vets/Disability

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.