Job description
Job Summary:
The Manager - Telecommunications is a member of the Information Technology Department that has the responsibility for leading the team of engineers and administrators who design, deploy, and maintain SHI’s telecommunications and mobile device management systems. They manage the telecommunications budget and assign tasks and projects to Telecom Engineers and Administrators. They monitor project and task progress to achieve the goals and meet deadlines. They assist and mentor their team members to ensure the progression of their skills. They conduct the yearly review of the Telecom Engineers and Administrators, maintain their attendance records, and ensure proper staffing.
This position reports to the Director of Networking and Telecommunications and will be based at SHI Headquarters in Somerset, NJ on a
hybrid schedule.
About Us:
Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services. SHI currently has 5,000 employees worldwide.
To learn more about SHI International Corp, visit our website: www.shi.com/careers
What SHI Can Offer:
- World Class Facility includes on site gyms and cafeterias
- Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
- Work in an up-beat, creative, and fun environment
- Benefits including medical, vision, dental, 401K, and flexible spending
Include, but not limited to:
- Direct and manage the daily operations of the telecommunications support team
- Define requirements for telecommunications systems in the enterprise
- Analyze plans and designs
- Make recommendations for system improvements and cost reduction
- Set goals and milestones for telecommunications project teams and provide regular updates to management and stakeholders
- Direct resources for successful implementation of plans and designs
- Review and analyze telecommunication service billing and contracts
- Negotiate telecommunications service contracts
- Conduct regular individual status meetings with subordinates
- Create plans for staff development
- Review performance of Telecom Administrators and Engineers
- Bachelor's Degree or relevant work experience required
- 5 years’ technical experience in an enterprise VoIP environment
- 3 years’ experience managing and mentoring an IT/Telecommunications team
- 1 year of experience analyzing telecommunications expenditures
- Ability to communicate complex subject matter - both verbally and written
- Ability to think ahead, plan long-term decisions, and anticipate outcomes
- Excellent negotiation skills
- Delegation skills with the ability to assign tasks efficiently and effectively to staff by identifying their skillsets while ensuring staff accountability and productivity
- Ability to clearly define roles and responsibilities, establish short-and long-term goals, use open and supportive communication, and collaboratively solving problems
- Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks
- Excellent troubleshooting skills, and the ability to follow a structured methodology to solve problems
- Desire and ability to research and study technology to increase knowledge and solve problems
- Ability to analyze expenditures and understand service agreements
- Ability to mentor, motivate, and evaluate subordinate team members
Preferred Qualifications/Skills
- Experience configuring Avaya Communications systems
- Experience with SIP protocol
- Experience in a call center environment
- Experience with Microsoft Direct Routing
- Experience with session border controllers
- After hours or weekend work for service impacting changes or problems
- On call for telecom emergencies
FLSA: Exempt
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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