Ready to take the next step in your career? Maybe you’re looking for advancement opportunities, a better work-life balance, or just something new and exciting.

At Pekin Insurance, we strive to go Beyond the expected® in everything we do.

POSITION OVERVIEW:

The Material Damage Appraiser I is a desk position responsible for reviewing vehicle damages to properly assess the damages and a complete a thorough, accurate, and competitive estimate or total loss inspection for Personal and Commercial lines policies for Property & Casualty (P&C) claims.

ESSENTIAL JOB FUNCTIONS:

• Write a fair and accurate estimate or total loss valuation based off photos
• Evaluate and document the Actual Cash Value of any vehicle determined to be a total loss
• Address customer concerns, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues
• Answer calls from shops, networks, carriers, and vehicle owners, handling any questions and concerns
• Complete all daily and monthly assignments in a timely manner
• Completes appropriate oral, written, and on-line reports to reflect and supplement all file activity
• Submit completed appraisal report and supporting documentation to the appropriate Claim Representative
• Studies training manuals, insurance books, pamphlets, and company policies to keep updated on accepted claim practices
• Maintain relations with our agency force and other professions in the auto repair and insurance industry
• Mentors and trains newly hired appraisers
• Supports workload surges and/or Catastrophe operations as needed
• Performs other duties as assigned

EDUCATION & EXPERIENCE

Required

• Associate degree or equivalent experience
• Typically requires 1-3 years of industry experience

Preferred or Specialized

• Bachelor’s degree preferred
• Prior P&C claim handling experience

CERTIFICATIONS & LICENSES

• Associate in Claims (AIC), or ICAR designations preferred

KNOWLEDGE, SKILLS, & ABILITIES

Basic ability to:

• listen, define, write, explain, and interpret ideas and policies
• handle difficult and stressful situations with professional composure
• analyze, organize, and prioritize work while meeting multiple deadlines
• work comfortably in a fast-paced work environment
• work as a team member and follow directions
• process and handle confidential information with discretion
• define problems, collect data, establish facts, and draw valid conclusions

Basic skill in:

• completing assignments accurately and with attention to detail

Basic knowledge of:

• technology and software relating to insurance claims and adjusting
• liability coverages, laws, and injuries