MEARS Select Dispatcher

Walk-Ins Welcomed

GENERAL DESCRIPTION: Under direct supervision of the Dispatch Support & Communications Manager. Performs various customer service duties relating to luxury fleet service through the computerized dispatch systems and telephone.

Please note: COVID-19 Vaccines are required for certain positions based upon requirements of some clients.

TYPICAL DUTIES/RESPONSIBILITIES: Monitor’s computer terminal for vehicle status while waiting for customer pick-ups. Assists Chauffeurs with any issues relating to pick-up or destination. Communicates with Chauffeurs via computer terminal and electronic device and telephone. Sends direct and fleet messages to Chauffeur’s. Assists with emergency requests from Chauffeurs including customer incidents, accidents, and vehicle breakdowns. Contacts Safety Department and reports accidents or emergency incidents. Contacts wrecker service in the event of an accident or vehicle breakdown. Answer’s customer service incidents when necessary. Approves or denies “No Show” requests from Chauffeur’s who can’t locate their customers. Calls guests/clients and informs them if vehicle will be late in arriving. Requests an Estimated Time of Arrival (ETA) from Chauffeur’s and relays to guests. Reports any failures in service to the on-duty supervisor and/or an Operations Manager. Monitors computerized dispatch system status to detect equipment malfunctions. Also, may be required to perform other related duties as requested.

QUALIFICATION REQUIREMENTS:

Education: High School diploma, GED or equivalent.

Experience: Previous dispatch experience not required but preferred.

Skill at: Must be able to memorize and recall geographical locations of lodgings, attractions, and other destinations. Must also have good oral and written communication.

Knowledge of: Geographical layout of our general service area and a detailed knowledge of our dispatch zones and main dispatch points.

Licenses: None Required.

Special Requirements: Non Tobacco User. Must be able to remain calm, pleasant, and poised in high-pressure situations. Must be able to work flexible shifts including weekends and holidays or as business dictates.

ESSENTIAL FUNCTIONS:

• Must be able to communicate by telephone or in person in clear fluent English with outside business representatives, management, co-workers, clients, customers, visitors or other persons in a friendly, courteous and professional manner.

• Must be able to understand and perform addition, subtraction, multiplication, division, and percentages for calculating trips, mileages, etc.

• Must be able to access, input and retrieve information from the computerized dispatch system, mapping programs, and any other service related programs. Must also be able to utilize a 10-key calculator.