Job description

MEDCOMM dispatchers use modern technology for handling requests for emergency and non-emergency ambulance and home health care services in a fast, courteous, and professional manner; obtaining detailed information needed for service and patient accounting with accuracy being paramount. MEDCOMM dispatchers handle every patient or facility interaction with accuracy while taking messages, and forwarding callers to other departments when necessary, and working to prioritize service based on the nature of need and information obtained. 

MEDCOMM dispatchers use two-way radio and paging systems, CAD (Computer Aided Dispatch) systems, and other software platforms to effectively dispatch units, receive, process, and relay vital information from patient to crew, communicate with EMS and MIH supervisors, manage ETAs and other facility information, and serve as Amerimed’s first-line customer service representatives. The ability to work calmly under pressure while maintaining a positive, friendly, and helpful attitude is what makes a successful MEDCOMM dispatcher.

In addition to dispatching functions, MEDCOMM dispatchers maintain important records of all communications and call data in the CAD system for future reference, and accuracy is essential. Other important reporting data managed by a MEDCOMM dispatchers includes daily call statistics, facility use, unit utilization, and transport information for review by operations and management.  

Amerimed expects our MEDCOMM dispatchers to be well-versed in our expectations and Standard Operating Procedures. be committed to high-quality service levels and outstanding customer interaction, maintain knowledge of market areas and facility specifics; report areas of concern to operations or management, and work within a structured chain of command.

Most importantly, MEDCOMM dispatchers bring a high level of professionalism to all areas of the job at all times. At Amerimed our #1 priority is that everything is “As It Should Be” with a world-class medical services company.

Required Training / Qualifications

High School Diploma or G.E.D.

Cardiopulmonary Resuscitation Certification

Typing Skills (35 words per minute or greater)

Knowledge of Microsoft Office applications

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift

Experience:

• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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