Job description
Medical Assistant
Trusted Medical
The Certified Medical Assistant will be responsible for managing the medical office and any Veteran/family activity including patient flow related to in-person visits. The role will require excellent customer service skills, provider support in relation to checking patients in to the clinic, retrieving medical documentation, scheduling, collecting payment if needed and examination assistance. The Medical Assistant will be responsible for cleaning and disinfecting the exam rooms and maintaining overall office cleanliness. Ideal candidates have a proven track record of high reliability working in a very independent atmosphere with little oversight.
Duties include the following. Other duties may be assigned:
- Prepare for and deliver exceptional patient handling and care during all interactions.
- Assist providers with checking patients in to the clinic, scheduling, medical documentation retrieval and submitting all required documentation timely, including Disability Benefits Questionnaires in the required format.
- Participate and contribute to all work activity and organized meetings, sharing point of view and recommendations. Support organization by practicing fiscal responsibility as well as maintaining compliance with policies and regulations. Further support by contributing to operational developments, process improvement initiatives and strategic planning.
- Provide delivery and operational excellence by delivering exceptional service, working collaboratively with multi-disciplinary teams, embracing change with agility and adaptability, and maintaining accountabilities for all assigned commitments.
Required Knowledge and Skills:
- Ability to assist Veterans with walking, transfer, examination preparation etc.
- Ability to assist Providers with examinations if needed (i.e., chaperone).
- Ability to initiate and follow through on work independently.
- Proven ability to be prompt, punctual, and reliable.
- Proven problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions based on our current or potential future capabilities.
- Proven ability to establish and foster relationships.
- Excellent written and verbal communications skills.
- Highly developed interpersonal and customer relationship management skills.
- Professional demeanor, strong work ethic, discrete, resourceful, and ability to maintain confidentiality.
- Ability to work collaboratively in a team environment.
- Ability to work in a fast-paced, dynamic environment.
- Detail-oriented.
- Ability to meet assigned deadlines.
- Ability to adapt to changing priorities.
- Exercises fiscal responsibilities.
- Strong ethics and sound judgment
Required Education/Experience:
- Current Certification
- More than 1 year Experience Strongly Preferred:
- Experience with Interacting with the Veteran population
- Experience with Managing a Medical Office
- Knowledgeable with managing Provider Workflow
- Knowledgeable with managing Provider Scheduling
Technological Skills:
- Proficient in Microsoft products: Office, Word, Excel, PowerPoint
- Experience with electronic healthcare records and use of patient experience solutions
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Medical Assistant: 1 year (Required)
License/Certification:
- Certified Medical Assistant (Required)
Work Location: One location
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