POSITION SUMMARY

Performs clinical and certain administrative duties under the direction of physician. Administrative duties may include scheduling appointments and maintaining medical records. Clinical duties may include but is not limited to taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Principal Duties:

Clinical

1. Prepares patients for testing, treatment and procedures that the doctor may perform.

2. Performs wound dressings and/or changes

3. Removes sutures/stapes

4. Collects specimens and performs veniputure

5. Performs EKGs, visual acuity and hearing screenings

6. Performs ear lavage

7. Instructs patients on how to administer meter dosed inhalers

8. Administers nebulizer treatments

9. Administers oxygen to patients as instructed by provider

10. Collects historical health information from patients (to include pediatrics).

11. Completes reports for abnormal test (STDs) and sends them to the local health department

12. Administers vaccinations, contraceptives, and other medications (subcutaneous and IM) as ordered by provider.

13. Performs and records vital signs to include height and weight, blood pressure, respiratory rate, pain scale, BMI and head circumference for infants.

14. Cleans medical instruments and packs them for sterilization

15. Cleans medical equipment to include (blood pressure cuffs, thermometers, EKG machines, exam table/chair and stir ups).

16. Stocks exam rooms with supplies and assist with managing inventory.

17. Follow-up abnormal findings over the phone at the request of the providers.

18. Performs routine tests Point of Care test such as pregnancy tests, spirometry, glucose checks, and PT/INR.

19. Works directly with the providers as assigned.

20. Documents demographical and/or medical information into the electronic medical record and/or medical record with an ability to retrieve specific data accordingly.

21. Follows up on referrals and labs in the assigned providers clinical work box within the EMR.

22. Apply principles of aseptic technique and infection control.

23. Comply with quality assurance practices.

24. Performs inventory of supplies and equipment and removes expired supplies.

25. Performs routine maintenance of administrative and clinical equipment.

26. Practice within legal and ethical boundaries.

27. Complies with established risk management and safety regulations.

28. Floats to other areas to include pediatrics and specialty practices as requested.

Administrative

1. Schedules, coordinate, and monitor appointments where necessary to include conducting follow-up telephone calls.

2. Comprehends and adheres to managed care policies and procedures.

3. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

4. Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider/clinical staff of service delays.

5. Comforts patients by anticipating patients’ anxieties; and answering patients’ questions

6. Maintains patient accounts by updating most recent hospitalization, surgeries and ER or Urgent Care visit.

7. Enters other providers into EMR (Care team sections)

8. Utilizes electronic technology to receive, organize, prioritize and transmit information per department/facility guidelines.

9. Manages provider’s clinical staff box and communicates patient messages via the EMR.

10. Enter ticklers and contacts patients to schedule appointment for patients identified as having a gap in care to increase population health and quality initiatives.

General

1. Maintains professionalism while conducting department/facility business.

2. Prioritize and performs multiple tasks.

3. Recognize and respect cultural diversity.

4. Utilizes medical terminology appropriately.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

At UM Capital Region Health, we’re about to changeUP everything with the opening of our new hospital in Spring 2021!

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

Licensure/Certification/Registration Required:

Must be certified to practice as a Medical Assistant in the State of Maryland. Registered Medical Assistant with the American Medical Technologist (RNA) or The American Registry of Medical Assistants.

BLS – Basic Life Support from American heart Association Required

Education/Knowledge

High School and Medical Assistant Program completion