Job description

SIGN ON BONUS WITH POTENTIAL TO EARN UP TO $1,250 IN THE FIRST YEAR! GREAT ORGANIZATION TO WORK FOR!

Who We Are

For more than 25 years, Catherine’s Health Center has provided access to high quality, affordable, and compassionate health care for the underserved throughout West Michigan. As a Federally Qualified Health Center (FQHC), Catherine’s offers the opportunity to work with a team that engages patients as active partners in their care in a warm, friendly, safe, and modern atmosphere. Catherine’s provides primary medical care, dental care, behavioral health care, and health support services across three locations in West Michigan, with rapidly growing plans to expand to new locations and services to meet the needs of the community.

If you believe that health care is a basic human right and desire to be part of a team committed to helping, healing, and serving all people, Catherine’s is excited to announce to the following opportunity.

The Opportunity

Catherine’s is actively seeking a full-time Medical Assistant who will be an integral support to providers in the delivery of compassionate and high-quality services to patients at our newly expanded Streams of Hope facility.

At Catherine’s, service means more than just administering health care: it is a core value that includes community outreach, patient advocacy, and a commitment to helping patients improve their health, stay healthy, and manage chronic conditions. We are excited to add a Medical Assistant to work with our exceptional integrated care team as we expand into a new health care facility, while still providing excellent primary care.

Job Summary

Our Medical Assistant works as part of team-based care, which includes medical professionals, volunteers, and students involved in daily patient care. Catherine’s MA’s support all aspects of patient flow in the clinic setting; perform procedures, communications, and patient education according to established organizational protocols, and perform clerical functions as needed. Catherine’s hosts both uncertified and certified Medical Assistants and assigns duties and responsibilities based on the established MA Progression Model (Level I, II, III), or as directed by the Practice Manager.

Primary Location: Catherine's Health Center at Streams of Hope

Position Supervisor: Practice Manager

Description of Duties/Responsibilities (Clinical Medical Assistant I)

• Comply with appropriate regulations including HIPAA, CLIA and OSHA
• Act as a resource for patients, staff, volunteers, students, and providers
• Follow established clinical protocols as applicable
• Appropriately document patient interactions, maintaining confidentiality as required
• Perform daily patient flow functions
• Assist with and/or perform clinical procedures, including venipuncture and point-of-care testing
• Follow established protocols for chart preparation
• Effectively communicate clinical information and test results per provider
• Perform opening/closing responsibilities, maintain inventory, and keep assigned areas cleaned & stocked
• Complete screenings and wellness forms (e.g. PHQ, GAD)
• Communicate Lab results
• Handle hazardous waste and maintain knowledge of applicable protocols
• Attend staff meetings, trainings, and clinic community activities as required
• Perform other related duties as assigned

Description of Duties/Responsibilities (Clinical Medical Assistant II)

• All duties & responsibilities of the Medical Assistant I
• Schedule, check-in/check-out patients, and block/freeze appointments as needed
• Manage INR; complete lab visits, perform prior authorizations; transcribe as needed
• Provides translation/interpreter support for the clinic as needed in a second language;
• Performs telephone triage as directed;
• Work with specialists and coordinate referrals as needed
• Act as backup vaccine coordinator
• Performs other duties as assigned

Description of Duties/Responsibilities (Clinical Medical Assistant III)

• All duties & responsibilities of the Medical Assistant II
• Act as primary vaccine coordinator
• Order Inventory and monitor controls on equipment monthly
• Plan Pre-visits
• Assist with training, precepting, and setting agendas
• Accurately complete disability/leave paperwork in a timely manner

Minimum Position Qualifications: Clinical Medical Assistant I

• Graduate of accredited medical assistant training program;
• OR at least 1 year of relevant experience in medical office or similar setting as an MA, CNA, EMT, Pharm Tech, etc.
• Active BLS certification

Minimum Position Qualifications: Clinical Medical Assistant II

• Graduate of accredited medical assistant training program
• Current Medical Assistant certification or registration in the State of Michigan;
• OR Equivalent years of experience as a Medical Assistant or similar role
• Active BLS certification

Minimum Position Qualifications: Clinical Medical Assistant III

• Graduate of accredited medical assistant training program
• Current Medical Assistant certification or registration in the State of Michigan;
• OR Equivalent years of experience as a Medical Assistant in a medical office setting
• Active BLS certification

Skills, Knowledge, and Experience Requirements: (Clinical Medical Assistant I, II, III)

• Experience with an electronic medical records system
• Effective verbal, written and interpersonal communication skills with the ability to comfortably interact with diverse populations
• Ability to work collaboratively in a team-orientated environment
• Ability to handle patient and organizational information in a confidential manner
• Ability to demonstrate competency with a standard desktop and Windows-based computer system, including a basic understanding of e-mail, internet and computer navigation, ability to use other software as required to perform the essential functions of the job

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. While this is intended to be an accurate reflection of the current job, this job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop; kneel, crouch, and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.

Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well. We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team members.

We offer a generous and competitive benefits package, including medical, dental, vision and life insurance; an employer-sponsored retirement program; paid time off and holiday pay; professional development allowances; and more for full-time employees.

Catherine’s is an equal opportunity employer. Catherine’s prohibits discrimination of any type and affords equal employment opportunities to all qualified persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $17.14 - $23.11 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
COVID Vaccine Requirement and mask mandate in-office

Education:

• High school or equivalent (Preferred)

Experience:

• EMR systems: 1 year (Preferred)

License/Certification:

• BLS Certification (Required)
• Certified Medical Assistant (Preferred)

Work Location: One location

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