• The Medical Equipment Coordinator at Planned Parenthood of Greater Texas (PPGT) has responsibility for organizing, purchasing and ensuring maintenance of health center medical equipment and medical instruments. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.

• Develops and maintains a working knowledge of PPGT medical equipment and supplies.
• Processes orders and/or helpdesk tickets for area of responsibility in a timely, accurate manner.
• In conjunction with supervisor ensures the purchasing, replacement, and repair of health center medical equipment and instruments, non-medical equipment including appliances, audio/visual equipment, and emergency supplies.
• Ensures warranties and manufacturer required maintenance are up to date.
• Ensures annual safety inspections of medical equipment are completed.
• Maintains an inventory of all Medical and Non-Medical Equipment owned by PPGT.
• Performs routine preventative maintenance and simple repairs on equipment as required.
• Assists Health Center Managers (HCM) in troubleshooting equipment problems.
• Maintains a log on all equipment repairs.
• Provides onsite support at Health Centers for major equipment installations and vendor in-service.
• Performs low-level maintenance actions such as replacing light bulbs, tightening screws, adjusting drawer slides, and similar tasks.
• Works with HCM to ensure staff are educated in proper use and maintenance of equipment.
• Performs center staff in-services and training as needed.
• Complies with all applicable company policies and procedures.
• Assists with customer equipment problems under emergency conditions as needed.
• Develops basic reimbursement knowledge and completely document all information necessary to ensure reimbursement for all appropriate equipment and supplies.
• Reports equipment hazards and/or product incidents as required to supervisor.
• Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE) and infection control.
• Responsible for ensuring Risk and Quality Assurance program has current manuals for all medical equipment.
• Provides input for the annual Facilities Occupancy Costs budget.
• Embraces the organization’s ‘In This Together’ customer service standards and uses them with internal and external customers, every person, every time.
• Has restricted access to patient private health information and has no reason to view protected health information (PHI). May have access to data that is not considered PHI, such as aggregate numbers.
• Other related duties as assigned.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

• High School Diploma or equivalent + 2 years of related experience. Associate’s degree or Bachelor’s degree may be substituted for up to 1 year of related experience. Related experience: facilities maintenance or customer service. Medical equipment technician experience preferred.

• Must have computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.

• Must be able to work flexible hours including evenings and weekends.
• Must be able to travel as required.
• Ability to accurately order, receive, stock, retrieve and load equipment and supplies.
• Ability to identify safety hazards and take the necessary precautions.
• Strong organizational skills and ability to multi-task.
• Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
• Excellent oral and written communication skills.
• Requires an understanding of and commitment to quality healthcare and excellent customer service.
• Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
• Ability to work effectively as a team member.
• Ability to provide oversight of compliance and regulatory requirements pertaining to position.
• Ability to manage details, handle a variety of tasks simultaneously and work under pressure.
• Ability to effectively use organization’s computer systems.
• Be discrete and safe guard confidential information.
• Possess integrity and compliance – can be relied upon to act ethically.
• Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.
• Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
• Process Improvement: Understands core work processes; identifies process opportunities and issues; seeks information to understand the gap between current and desired performance; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and the organization.
• Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
• Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
• Exemplify the organization’s In This Together values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

• PPGT celebrates diversity and is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. To that end, employment is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation; mental or physical disability as long as you are qualified to perform the essential functions of the job with or without reasonable accommodation; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug-free and tobacco-free workplace.

• Must be able to bend, stoop, kneel, crouch, reach, and grasp. Must be able to stand, particularly for sustained periods of time. Must be able to move about on foot to accomplish tasks, such as moving from one work site to another. Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to perceive attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Must be able to lift and/or exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects Subject to hazards including a variety of physical conditions such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, noise, exposure to chemicals or exposure to extreme heat or cold. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Office and Health Center environment.

Planned Parenthood of Greater Texas offers comprehensive reproductive healthcare services. We are here to educate and care for healthy communities. We believe the needs of our community are greater than they’ve ever been. And that drives us to work harder, aim higher, and expect more from one another. Here, you'll be empowered to make an immediate impact for our organization and clients.