Job description

Our thriving multi-specialty, clinic has an opening for a Medical Front Office Coordinator for the positon of Patient Care & Site Coordinator at our Washington location! We are actively looking for a caring, compassionate front office coordinator dedicated to being part of an organization committed to improving the lives of others.

Be a part of our great community! Our organization focuses on creating a nurturing environment with our administrative staff at the center of supporting a team of professionals dedicated to helping children, teens, adults, couples and families to create life-altering changes.

New Directions Mental Health is part of Transformations Care Network, a growing family of behavioral health clinics focused on reducing stigma and improving access to high quality care.

The Benefits to You:

Picture a work environment with competitive compensation, PTO, health insurance, a retirement plan with employer match and other valuable benefits. Add regular opportunities for enjoyable interactions with co-workers and for regular feedback to help you develop and grow in your role.

What We Expect:

We are seeking a Patient Care & Site Coordinator who really desires to be part of an organization that values sustainable change. Dedication, professionalism, warmth and a strong ability to take care of the details in managing your work are what we value in our staff. You will stand out if you have at least two years of administrative experience in an outpatient, health care setting, have excellent computer skills, and have a solid understanding of health insurance terminology.

Essential Duties and

• Greet patients upon arrival for appointments
• Check in patients and obtain all information needed for appointment
• Answer phone calls in a professional manner
• Record patients' medical history, vital statistics, and information such as test results in medical records
• Call insurances for prior authorization and copay information
• Guide patients through troubleshooting for telehealth appointments
• Assist providers in administrative tasks - coordinate between patient and provider
• Call in prescriptions to the pharmacy as needed
• Schedule patient appointments and answer general questions
• Answer internal communication questions
• Prepare patient files for providers
• Collaborate with other team members to provide excellent customer service
• Complete other office tasks as needed
• Help train new team members as needed
• Communicate with patients in a professional manner through phone calls, emails and face to face
• Manage patient accounts with contact information, insurance and financial information in a confidential manner
• Other duties as assigned

Contact Us today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift

Work Location: One location

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