Title: Medical Laboratory Assistant II

Overview:

• Job Category: Acute - Allied - Local
• Duties: Relative experience, including assisting with standard lab tests e.g., centrifuge, aliquote and distribute specimens, measure volumes), labeling and batching specimens, and providing clerical support (e.g., requisitioning); safety and infection control knowledge, computer and communication/phone skills.
• Skills: 1-year experience.
• Education: High School Diploma or GED required. Phlebotomy course/certification or Medical Assistant course preferred.

JOB SUMMARY:

The Medical Laboratory Assistant II has responsibility for the processing, organizing, labeling and transporting of specimens for laboratory testing. As an experienced and fully competent laboratory assistant, performs advanced functions such as phlebotomy and/or section specific specialty tasks and serves as a role model and preceptor for other staff. Duties include the input and extraction of data from the Laboratory Information System as well as clerical tasks such as answering phones and filing documents.

• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Prepares specimens for courier pick-up and delivery to referral lab as necessary. Communicates with other laboratory personnel when specimens need to be transported to other areas.
• Performs various Laboratory Information System functions. Files requisitions, reports and other pathology materials appropriately. Answers the telephone and refers requests for the delivery of results to physician offices appropriately.
• Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as escalation support for less experienced staff.
• Organizes workload, sets priorities, and troubleshoots workflow issues. Utilizes all available work time by assisting others and performing additional tasks,
• Receives, triages, orders, labels and transports specimens for laboratory testing. Processes specimens, aliquots, and/or slides/blocks according to procedure for samples tested in the laboratory as well as samples forwarded to referral laboratories. Handles STAT samples expeditiously. Assists pathologist and/or other laboratory personnel with specimen grossing as needed.
• Recognizes problems (such as mislabels, incorrect tube type, etc.), identifies causes, and takes corrective action to solve basic problems.
• Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness.