Job description

CityMD, a Summit Health company, is a leading urgent care provider dedicated to delivering efficient, state-of-the-art medical care with a uniquely personalized, patient-centric approach. CityMD was founded in 2010 by a group of emergency medicine physicians who decided it was time for health care to evolve by providing convenient, efficient, high-quality care for all. In 2019, CityMD and Summit Medical Group, one of the nation’s premier physician-governed multispecialty medical groups, joined forces. Now, as Summit Health, the organization delivers a more intuitive, comprehensive, and responsive care experience for every stage of life and health condition through high-quality primary, specialty, and urgent care.

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients

• Organizing and coordinating patient in-take and other appointments

• Accurately enters/updates patient information in system

• Assisting patients with completion of paperwork when necessary

• Scanning, updating and filing medical records

• Answering phone calls, questions, etc. in a prompt and polite manner

• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)

• Handling cash and co-payments accurately and responsibly

• Providing outstanding customer service to every patient

• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED

• Happy, welcoming, and can-do attitude with patients and coworkers

• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred

• Excellent verbal, written, and interpersonal communication skills

• Detail-oriented and a team player

• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)

• Flexible/adaptable nature to work in a continuously evolving environment

• Passion for helping others in a healthcare environment

• Ability to effectively interact with physicians, patients and other staff members

• Bilingual language skills required or preferred based on site location.

Physical requirements
Ability to sit and stand for periods of time.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location

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