Job description

Excelsior Wellness, your homegrown healthcare system alternative

Excelsior Wellness provides access to a comprehensive continuum of education, behavioral health, primary medical, social determinant, and human service providers, holistically rooted in the eight dimensions of wellness. Our subsidiaries include Excelsior Wellness Center, Excelsior Family Medicine, Excelsior Integrated Care Center, and Excelsior Holistic Schools.

Excelsior Family Medicine is seeking a Medical Receptionist to join our team. Our ideal candidate will be responsible for providing a welcoming and friendly environment to those seeking services through Excelsior Family Medicine. This position will be responsible for notifying providers of visitor arrival and properly checking them in and out of their visit.

Core Responsibilities Include:

Reasonable accommodations may be made to enable individuals with disabilities to perform their essential responsibilities.

• Is responsible for ensuring front lobby guests are processed in quickly, correctly and in a professional and welcoming manner.
• Is responsible for answering phones, applicable emails, mail, and faxes and/or forwarding incoming calls, emails, mail, or faxes to the appropriate entity.
• Ensures daily forms are properly stocked and available to providers.
• Disseminates internal memos as directed.
• Ensures office equipment malfunctions are promptly reported for repair.
• Assists records and billing in report generating and data processing duties as directed by supervisor.
• Attends all necessary meetings and trainings as assigned by direct supervisor.
• Represents Excelsior in a professional manner at all meetings internal and external.
• Maintains professionalism and unity when communicating with patients, their families, and other representatives.
• Preserves patient confidentiality at all times.

Qualifications required:

• High School diploma/GED; Bachelor’s Degree preferred.
• Experience in using Microsoft Office & Outlook and other IS platforms; experience in EHR documentation preferred.
• Ability to operate and problem solve fax machines, copiers, phone systems in an efficient and timely manner.
• Ability to remain customer-focused.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Must be able to pass a criminal background check.
• Must be 18 years or older.
• Reliable transportation.

Benefits Provided:

Our medical plans have a zero-cost option.

Dental and vision are provided at no additional cost.

Retirement Plan 403(b) w/Employee Match

• Complimentary $25,000.00 life insurance coverage.
• Employee Assistance Program (EAP)
• Free access to behavioral health, couple, and family counseling, Free access to education resources
• Free legal forms and assistance
• Generous Paid Time Off (PTO) - 120 hours to start with 50% provided upfront. The other 50% is accrued throughout the year.
• Recovery (sick leave)
• PTO share program
• 10 paid holidays
• Education assistance
• Access to online learning platforms
• Loan repayment programs
• Ongoing training and continuing education opportunities.
• Paid Family Medical Leave premiums.
• The employer pays professional liability insurance premiums.
• The employer pays specialty provider insurance premiums.
• The employer pays professional License renewal fees.
• Employee development programs are paid for by the employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time

Pay: $16.44 - $20.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Excelsior Family Medicine requires all employees to be vaccinated against COVID-19.

Ability to commute/relocate:

• Spokane, WA 99208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

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